chapter 12 management

Question 1

manager

Answer 1

the person responsible for setting objectives, organising resources and motivating workers so that the objectives of the business are met

Question 2

management

Answer 2

the organisation and coordination of activities in order to achieve the defined objectives of the business

Question 3

autocratic management

Answer 3

a management style where one manager takes all decisions with very little, if any , input from others

Question 4

democratic management

Answer 4

a management style that encourages the active participation of workers in taking decisions

Question 5

paternalistic management

Answer 5

a management style based on the view that the manager is in a better position than the workers to know what is best for an organisation

Question 6

laissez-faire management

Answer 6

a management style that leaves so much of the business decision-making to the workforce

Question 7

theory X

Answer 7

the view that some managers believe that employees are lazy, fear-motivated and in need of constant direction

Question 8

theory Y

Answer 8

the view that some managers believe employees are internally motivated, enjoy their work and are prepared to take on additional responsibilities