chapter 11 motivation Flashcards

1
Q

motivation

A

the internal and external factors that stimulate the desire in workers to be continually interested in, and committed to, doing a job well

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2
Q

piece rate

A

payment to a worker for each unit produced

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3
Q

self- actualisation

A

a sense of self-fulfilment reached by feeling enriched and developed by what one has learned and achieved

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4
Q

motivators (motivating factors)

A

aspects of a worker’s job that lead to positive job satisfaction , such as achievement, recognition, meaningful and interesting work, responsibility and advancement at work

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5
Q

hygiene factors

A

aspects of a worker’s job that have the potential to cause dissatisfaction , such as pay, working conditions, status and over-supervision by managers

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6
Q

job enrichment

A

aims to use full capabilities of workers by giving them the opportunity to do more challenging and fulfilling work

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7
Q

time-based wage rate

A

payment to a worker made for each period of time worked ex one hour

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8
Q

salary

A

annual income that is usually paid on a monthly basis

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9
Q

commission

A

a payment to a salesperson for each sales made

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10
Q

bonus

A

a payment made in addition to the contracted wage or salary

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11
Q

performance-related pay

A

a bonus scheme to reward employees for above-average work preformance

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12
Q

profit sharing

A

a bonus to employees based on the profits of the business , usually paid as a proportion of basic salary

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13
Q

share-ownership scheme

A

a scheme that gives employees shares in the company they work for or allows them to buy those shares at a discount

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14
Q

fringe benefits

A

benefits given, separate from pay , by an employer to some or all employees

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15
Q

job rotation

A

a scheme that allows employees to switch from one job to another

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16
Q

job enlargement

A

an attempt to increase the scope of a job by broadening or deepening the tasks undertaken

17
Q

job redesign

A

the restructuring of a job to make the work more interesting , satisfying or challenging

18
Q

development

A

the gaining of the new or advanced skills and knowledge as well as opportunities to apply what is gained

19
Q

employee promotion

A

the advancement of an employee within a business to a higher level of responsibility and status

20
Q

employee status

A

the level of recognition offered by an employer to a worker in terms of pay, level of pay ,responsibility and benefits

21
Q

employee participation

A

active encouragement of employees to become involved in decision-making within an organisation

22
Q

teamworking

A

production is organised so that groups of workers undertake complete units of work

23
Q

empowerment

A

the giving of skills, resources, authority and opportunity to employees so that they can take decisions and be accountable for their work

24
Q

quality circle QC

A

a voluntary group of workers who meet regularly to discuss, and try to resolve, work-related problems and issues