Chapter 12: Management

Question 1

Define manager

Answer 1

Manager: responsible for setting objectives,organising resources and motivating staff so that the organisation’s aims are met.

Question 2

Define leadership

Answer 2

Leadership: the art of motivating a group of people towards achieving a common objective.

Question 3

Define leadership

Answer 3

Leadership: the art of motivating a group of people towards achieving a common objective.

Question 4

Define an autocratic manager

Answer 4

Autocratic management : a style of management that keeps all decision-making at the centre of the organisation.

Question 5

Define democratic management

Answer 5

Democratic management : a management style that promotes the active participation of workers in taking decisions.

Question 6

Define paternalistic management

Answer 6

Paternalistic management : a management style based on the approach that the manager is in a better position than the workers to know what is best for an organisation

Question 7

Define Laissez-faire management

Answer 7

Laissez-faire management : a management style that leaves much of the business decision-making to the workforce – a ‘hands-off’ approach and the reverse of the autocratic style.

Question 8

Define informal leader

Answer 8

Informal leader: a person who has no formal authority but has the respect of colleagues and some power over them