Chapter 12 Creative Thinking and Problem solving

Question 1

1st advantage in the workplace

Answer 1

1. Creativity is key to staying ahead of others.

Question 2

2nd advantage in the workplace

Answer 2

2. Complex businesses problems may be solved.

Question 3

3 advantage in the workplace

Answer 3

Leads to increased productivity of the entire businesses.

Question 4

Problem Solving

Answer 4

Process of finding solutions to difficult or complex issues. Effective problem solving results in good decision making

Question 5

Fundamental part of the role of every manager is finding ways to solve problems ( 1 )

Answer 5

Employees can come up with creative strategies for problems.

Question 6

Fundamental part of the role of every manager is finding ways to solve problems ( 2 )

Answer 6

Goods and services can be marketed in creative ways.

Question 7

Fundamental part of the role of every manager is finding ways to solve problems ( 3 )

Answer 7

Public relations can design and implement creative strategies.

Question 8

Decision making
( Differences ) 1

Answer 8

Process of choosing from several alternatives.

Question 9

Decision making
( Differences ) 2

Answer 9

Decisions are usually made by one person

Question 10

Problem solving
( Differences ) 1

Answer 10

Process of finding a solution to a problem

Question 11

Problem solving
( Differences ) 2

Answer 11

Usually involves a group / team

Question 12

Problem solving techiniques

Answer 12

1. Force field analysis
2. Mind mapping
3. Empty chair technique
4. Brain storming
5. Forced combinations
6. Nominal Group techniques
7. SCAMPER

Question 13

Forced Field analysis

Answer 13

Used to compare the driving and restraining forces to create an informed decision

Question 14

1. Application of the force field technique

Answer 14

1. Describe the current problem and desired solution.

Question 15

2. Application of the force field technique

Answer 15

Choose the force with the highest score as the solution

Question 16

3. Application of the force field technique

Answer 16

If project is viable , find ways to increase the forces for change

Question 17

Empty Chair technique

Answer 17

Role playing exercise that places a person from across the room.

Question 18

1.Application of the empty chair technique

Answer 18

Sit across an empty chair

Question 19

2. .Application of the empty chair technique

Answer 19

Imagine someone sitting in a chair

Question 20

3. .Application of the empty chair technique

Answer 20

Explain the problem to an imaginary person

Question 21

4. .Application of the empty chair technique

Answer 21

Describe the position / response of the imaginary person

Question 22

5. .Application of the empty chair technique

Answer 22

This helps understanding a diff point of view

Question 23

Delphi technique

Answer 23

Method that relies on a panel of experts to find solutions to a problem . This technique uses a series of questionaries to obtain feed - back from experts.

Question 24

1.Application of the Delphi technique

Answer 24

Business must invite a panel of experts to solve a complex problem.

Question 25

2. Application of the Delphi technique

Answer 25

Experts do not have to be in one place and will be contacted individually.

Question 26

3. Application of the Delphi technique

Answer 26

Summaries the responses from experts in a feedback report

Question 27

Nominal Group Technique

Answer 27

Requests each employee to silently brainstorm and generate many ideas on their own and write it down.

Question 28

2. Application of the Nominal Group Technique

Answer 28

Problems should be clearly defined to the groups.

Question 29

3. Application of the Nominal Group Technique

Answer 29

Duplicated ideas are then eliminated

Question 30

4. Application of the Nominal Group Technique

Answer 30

Ratings are captured and points are totaled.

Question 31

2. Application of Mind mapping

Answer 31

Add keywords to branched - off key concepts.

Question 32

3. Application of Mind mapping

Answer 32

Branches may be colour coded

Question 33

4. Application of Mind mapping

Answer 33

Images may be included

Question 34

Brain storming

Answer 34

Group activity to find a solution 4 a specific problem by gathering a list of ideas spontaneously.

Question 35

Mind Mapping

Answer 35

Diagrams that represent ideas connected to a central theme. Help individuals to think , collect knowledge , remember and create ideas.

Question 36

1. Application of Mind mapping

Answer 36

Create a central idea or theme.

Question 37

Forced combinations

Answer 37

Technique involving the practice of combing a series of random words that do not appear to be related in any way

Question 38

1.Application of forced combinations

Answer 38

Participants must write down words and place them into a box.

Question 39

2.Application of forced combinations

Answer 39

Random words selected from the box

Question 40

3. Application of forced combinations

Answer 40

Allow the group to brainstorm w/o any judgement

Question 41

SCAMPER

Answer 41

acronym that helps teams explore ideas from 7 diff perspectives . Method that helps generate diverse ideas 4 products and services

Question 42

Application of SCAMPER

Answer 42

Keep in mind the principle of force fitting if no response is fourth coming to the SCAMPER prompt , then force a response.

Question 43

S

Answer 43

Substitute
Replace a part of ur product , service or process with another.

Question 44

C

Answer 44

Combine
Combine ideas , processes or products

Question 45

A

Answer 45

Adapt
Adapt at a new existing ides that might not have worket b4

Question 46

M

Answer 46

Modify
Modify an aspect or ur situation or problem

Question 47

P

Answer 47

Put use to another
Put current processes or products that were intended 4 a specific purpose to another use.

Question 48

E

Answer 48

Eliminate
Identify the most important parts

Question 49

R

Answer 49

Reverse
Reverse the orientation or direct ion of process or product