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Business > Chapter 12 Creative Thinking and Problem solving > Flashcards

Chapter 12 Creative Thinking and Problem solving Flashcards

1
Q

1st advantage in the workplace

A
  1. Creativity is key to staying ahead of others.
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2
Q

2nd advantage in the workplace

A
  1. Complex businesses problems may be solved.
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3
Q

3 advantage in the workplace

A

Leads to increased productivity of the entire businesses.

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4
Q

Problem Solving

A

Process of finding solutions to difficult or complex issues. Effective problem solving results in good decision making

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5
Q

Fundamental part of the role of every manager is finding ways to solve problems ( 1 )

A

Employees can come up with creative strategies for problems.

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6
Q

Fundamental part of the role of every manager is finding ways to solve problems ( 2 )

A

Goods and services can be marketed in creative ways.

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7
Q

Fundamental part of the role of every manager is finding ways to solve problems ( 3 )

A

Public relations can design and implement creative strategies.

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8
Q

Decision making
( Differences ) 1

A

Process of choosing from several alternatives.

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9
Q

Decision making
( Differences ) 2

A

Decisions are usually made by one person

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10
Q

Problem solving
( Differences ) 1

A

Process of finding a solution to a problem

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11
Q

Problem solving
( Differences ) 2

A

Usually involves a group / team

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12
Q

Problem solving techiniques

A
  1. Force field analysis
  2. Mind mapping
  3. Empty chair technique
  4. Brain storming
  5. Forced combinations
  6. Nominal Group techniques
  7. SCAMPER
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13
Q

Forced Field analysis

A

Used to compare the driving and restraining forces to create an informed decision

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14
Q
  1. Application of the force field technique
A
  1. Describe the current problem and desired solution.
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15
Q
  1. Application of the force field technique
A

Choose the force with the highest score as the solution

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16
Q
  1. Application of the force field technique
A

If project is viable , find ways to increase the forces for change

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17
Q

Empty Chair technique

A

Role playing exercise that places a person from across the room.

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18
Q

1.Application of the empty chair technique

A

Sit across an empty chair

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19
Q
  1. .Application of the empty chair technique
A

Imagine someone sitting in a chair

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20
Q
  1. .Application of the empty chair technique
A

Explain the problem to an imaginary person

21
Q
  1. .Application of the empty chair technique
A

Describe the position / response of the imaginary person

22
Q
  1. .Application of the empty chair technique
A

This helps understanding a diff point of view

23
Q

Delphi technique

A

Method that relies on a panel of experts to find solutions to a problem . This technique uses a series of questionaries to obtain feed - back from experts.

24
Q

1.Application of the Delphi technique

A

Business must invite a panel of experts to solve a complex problem.

25
Q
  1. Application of the Delphi technique
A

Experts do not have to be in one place and will be contacted individually.

26
Q
  1. Application of the Delphi technique
A

Summaries the responses from experts in a feedback report

27
Q

Nominal Group Technique

A

Requests each employee to silently brainstorm and generate many ideas on their own and write it down.

28
Q
  1. Application of the Nominal Group Technique
A

Problems should be clearly defined to the groups.

29
Q
  1. Application of the Nominal Group Technique
A

Duplicated ideas are then eliminated

30
Q
  1. Application of the Nominal Group Technique
A

Ratings are captured and points are totaled.

31
Q
  1. Application of Mind mapping
A

Add keywords to branched - off key concepts.

32
Q
  1. Application of Mind mapping
A

Branches may be colour coded

33
Q
  1. Application of Mind mapping
A

Images may be included

34
Q

Brain storming

A

Group activity to find a solution 4 a specific problem by gathering a list of ideas spontaneously.

35
Q

Mind Mapping

A

Diagrams that represent ideas connected to a central theme. Help individuals to think , collect knowledge , remember and create ideas.

36
Q
  1. Application of Mind mapping
A

Create a central idea or theme.

37
Q

Forced combinations

A

Technique involving the practice of combing a series of random words that do not appear to be related in any way

38
Q

1.Application of forced combinations

A

Participants must write down words and place them into a box.

39
Q

2.Application of forced combinations

A

Random words selected from the box

40
Q
  1. Application of forced combinations
A

Allow the group to brainstorm w/o any judgement

41
Q

SCAMPER

A

acronym that helps teams explore ideas from 7 diff perspectives . Method that helps generate diverse ideas 4 products and services

42
Q

Application of SCAMPER

A

Keep in mind the principle of force fitting if no response is fourth coming to the SCAMPER prompt , then force a response.

43
Q

S

A

Substitute
Replace a part of ur product , service or process with another.

44
Q

C

A

Combine
Combine ideas , processes or products

45
Q

A

A

Adapt
Adapt at a new existing ides that might not have worket b4

46
Q

M

A

Modify
Modify an aspect or ur situation or problem

47
Q

P

A

Put use to another
Put current processes or products that were intended 4 a specific purpose to another use.

48
Q

E

A

Eliminate
Identify the most important parts

49
Q

R

A

Reverse
Reverse the orientation or direct ion of process or product

Business (22 decks)

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