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Nutr 466 > Chapter 12 > Flashcards

Chapter 12 Flashcards

1
Q

Theory developed by Frederick Taylor emphasizing systematic approach for improving worker efficiency by using performance standards and time studies

A

scientific management

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2
Q

opposite of traditional focused human resources

A

total quality focused human resources

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3
Q

human resource management is part of the __ process in food services

A

transformation

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4
Q

process of making provision for movement of ppl into, within, and out of an organization

A

human resources planning

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5
Q

pictorial representations of all jobs with the number of employees in those jobs and future employment requirements

A

staffing tables

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6
Q

what is a skills inventory?

A

info on each employee’s education, skills, experience, and career aspirations

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7
Q

process of obtaining info about jobs by determining the duties and tasks or activities of those jobs

A

job analysis

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8
Q

job analysts often have background in:

A

industrial engineering

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9
Q

end products of job analysis are:

A

job description, job specifications, and performance standards

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10
Q

SOC stands for?

A

Standard Occupational Classification

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11
Q

what is a job description?

A

tasks, duties, responsibilities of a job; job’s working conditions; tools/materials/equipment used to do it

(three sections: job title, identification, duties)

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12
Q

job identification includes:

A

departmental location of job, person jobholder reports to, number of employees in department, SOC code number

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13
Q

list of abilities, skills, other credentials needed to do job

A

job spec

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14
Q

performance standards to be measured:

A

quality, quantity, time factors (productivity), safety and sanitation components

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15
Q

process concerned with structuring jobs to improve organization efficiency and employee job satisfaction

A

job design

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16
Q

Programs that increase QWL (quality of work life)?

A

job enlargement, job enrichment, job characteristics, employee work teams

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17
Q

five factors for enriching jobs and motivating employees

A

achievement, recognition, growth, responsibility, performance

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18
Q

Hackman’s 5 job characteristics/task characteristics:

A

skill variety, task identity, task significance, autonomy, feedback

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19
Q

one of the earliest pieces of legislation related to HR?

A

fair labour standards act of 1938–minimum wage

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20
Q

what are 0/40 and 8/80?

A

more than 40 hours in a workweek; more than 8 hours a day or 80 hours in 2 wk period

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21
Q

quality or attribute that is protected under discrimination laws but which employers may specify as job specification

A

bona fide occupational qualification

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22
Q

what does quid pro quo mean?

A

something for something (pt. sexual favours)

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23
Q

a conscious and proactive effort by orgs with gov contracts to ensure employment of qualified minorities and women in proportion to representation in org’s relevant labour market

A

Affirmative action (correct past discrimination)

24
Q

Mondy believes effective diversity management involves:

A

pursuing inclusive, supportive culture valuing individuals and needs and contributions; encouraging continued development of diverse workforce

25
Q

major phases in employment process

A

recruitment, selection, orientation

26
Q

process where an employer terminates number of employees who are then hired by company that leases employees back to original org

A

employee leasing

27
Q

three purposes of application form:

A

1) indicate applicant interest 2) provide interviewer with basic info to conduct interview 3) become part of the employee file

28
Q

what is content validity:

A

ability of test to accurately include all tasks of job

29
Q

what is criterion validity:

A

ability of test to accurately show that those who do well on test do well on job

30
Q

what is construct validity:

A

ability of test to accurately measure trait (construct) such as leadership

31
Q

what is the halo effect?

A

when a single trait dominates assessment of another individual

32
Q

what are the 3 types of info included in the orientation?

A

review of org and how job fits in to objectives, specific info on policies/rules/benefits, general info about work routine

33
Q

several characteristics of an effective performance appraisal system:

A

job related criteria, performance expectations, standardization, trained appraisers, continuous open communication, performance reviews, due process

34
Q

most commonly used type of rating scale in performance appraisal

A

graphic rating scale (numerical scale)

35
Q

what is the BARS?

A

behaviorally anchored rating scale; combines numeric ratings of graphic with behaviours of critical incident

36
Q

what is MBO?

A

management by objectives; managers and superiors agree on objectives to be achieved in 1 year period

37
Q

successful MBO programs should meet these requirements:

A

quantifiable and measurable, results under employee’s control, goals consistent at each level, specific times established to review goals, goal statement accompanied by description of how goal will be accomplished

38
Q

steps involved in disciplinary procedure:

A

unrecorded oral warning, oral warning with note in file, written reprimand, suspension, discharge

39
Q

salary vs wage?

A

earnings of professional/managerial ppl vs. hourly earnings of employees covered by Fair Labour Standards Act

40
Q

what is a wage mix?

A

combo of external and internal factors that influence rates at which employees are paid

41
Q

what are the two methods for evaluating jobs ?

A

job ranking and job classification

42
Q

what is job ranking?

A

jobs arranged based on relative worth from most to least complex

43
Q

what is job classification?

A

group jobs according to series of predetermined wage classes or grades

44
Q

staffing vs scheduling?

A

determining appropriate number of employees vs. assigning employees to specific work hours/days

45
Q

approx. ___ employees necessary for everyday coverage of fulltime positions

A

1.55

46
Q

to determine actual number employees needed, # fulltime positions multiplied by ___ to find number of relief employees necessary

A

0.55

47
Q

absolute vs adjusted FTEs?

A

minimum to staff vs. account for benefit days and days off

48
Q

number of snacks/nourishments/beverages to equal one meal

A

meal equivalents

49
Q

3 types of schedules?

A

master, shift, production

50
Q

shift vs staggered?

A

all work same block of time vs begin shifts at different times

51
Q

4 types of alternate work schedules?

A

compressed, discretionary/flex time, part time, telecommuting

52
Q

according to Konz and Johnson, labor inefficiency result of :

A

poor product design, work methods, management, workers, waste, improper tools, inadequate maintenance, poor production scheduling, absence without cause, carelessness

53
Q

method of establishing equal relationship tween amount of work performed and the human input to do the work

A

work measurement

54
Q

activity analysis vs activity/occurrence/work sampling?

A

observation for chronological record of nature of activities performed by workers vs. measuring work and non work time of employees and equipment in direct and indirect activities

55
Q

advantage of occurrence sampling?

A

several workers studied simultaneously by one observer

56
Q

what is master standard data?

A

seven basic elements of work are combined into larger more condensed elements

Nutr 466 (8 decks)

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