Chapter 12

Question 1

burnout

Answer 1

The most severe stage of distress, manifesting itself in depression, frustration, and loss of productivity

Question 2

cumulative trauma disorders

Answer 2

Injuries involving tendons of the fingers, hands, and arms that become inflamed from repeated stresses and strains

Question 3

depression

Answer 3

Negative emotional state marked by feelings of low spirits, gloominess, sadness, and loss of pleasure in ordinary activities

Question 4

distress

Answer 4

Harmful stress characterized by a loss of feelings of security and adequacy

Question 5

emergency action plan

Answer 5

A plan an organization develops that contains step by step procedures for dealing with various emergency situations

Question 6

eustress

Answer 6

Positive stress that accompanies achievement and exhilaration

Question 7

industrial disease

Answer 7

A disease resulting from exposure to a substance relating to a particular process, trade, or occupation in industry

Question 8

occupational illness

Answer 8

Any abnormal condition or disorder, other than one resulting from an occupational injury, caused by exposure to environmental factors associated with employment

Question 9

occupational injury

Answer 9

Any cut, fracture, sprain, or amputation resulting from a workplace accident or from an exposure involving an accident in the work environment

Question 10

stress

Answer 10

Any adjustive demand caused by physical, mental, or emotional factors that require coping behaviour