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Food Service Organizations > Chapter 12 > Flashcards

Chapter 12 Flashcards

1
Q

Selection, training, development, and compensation of employees with the addition of an integrative process of recruiting, selecting, training, developing, compensating, supervising, and maintaining workforce needed to achieve an organizations goal is

A

Human Resources

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2
Q

What is the systematic approach to improving worker efficiency based on the collection and analysis of data, appeared in manufacturing

A

Scientific management

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3
Q

What is the process of anticipating and making provision for the movement of people into, within, and out of an organization?

A

Human Resources Planning

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4
Q

What are pictorial representations of all jobs with the number of employees in those jobs and future employment requirement?

A

Staffing tables

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5
Q

What are pictorial representations of all jobs with the number of employees in those jobs and future employment requirement?

A

Staffing tables

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6
Q

What contain information, usually computerized, on each employee’s education, skills, experience, and career aspirations?

A

skills inventories

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7
Q

Process of obtaining information about jobs by determining the duties and tasks or activities of these jobs is the

A

job analysis

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8
Q

What are the tasks, duties, and responsibilities of a job, the job’s working conditions, and the tools, materials, and equipment used to perform?

A

job description

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9
Q

what is important to employees because it gives them status and indicates their level in the organization?

A

job title

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10
Q

What follows the job title and includes such info as the departmental location of the job, the person to who the jobholder reports, and often the number of employees in the department and the SOC code number?

A

job identification

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11
Q

What is arranged in order of importance and indicate weight or value of each duty generally measured by the percentage of time devoid to it?

A

job duties

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12
Q

What are the four things that make up a job description?

A

job title, job identification, job duties, and qualifications

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13
Q

What lists the knowledge and skills required for someone to successfully perform the position?

A

qualifications

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14
Q

What lists the knowledge and skills required for someone to successfully perform the position?

A

qualifications

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15
Q

What includes the personal qualities, traits, skills and background needed to do the job?

A

job specification

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16
Q

What are the desired results at a definite level of quality for a specified job?

A

Performance standards

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17
Q

What requires a payment of minimum wage and overtime pay, while restricting employment of children, and requires record keeping?

A

Fair Labor Standards Act

1938

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18
Q

What is a set of tasks to be performed by a given employee

A

Job

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19
Q

What forbids discrimination on the basis of race, color, religion, gender, or national origin, established Equal Employment Opportunity Commission

A

Title VII of the Civil Rights Act 1964

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20
Q

What prohibits discrimination against persons with physical or mental disabilities or the chronically ill?

A

Americans with Disabilities Act 1990

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21
Q

What is an outgrowth of job analysis and is concerned with structuring jobs to improve organization efficiency and employee job satisfaction?

A

Job design

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22
Q

What is an increase in the total number of tasks employees perform?

A

job enlargement

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23
Q

What is an increase in opportunities for responsibility, achievement growth, and recognition?

A

Job enrichment

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24
Q 
Achievement 
recognition
growth
responsibility
performance 
are
A

the five factors for enriching jobs and motivating employees

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25
Q

What is the policy of equal employment for all

A

equal employment opportunity

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26
Q

What is the quality or attribute protected under discrimination laws that employer may specify as a job qualification?

A

Bona fide occupational qualification

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27
Q

What is the prejudicial or unfair treatment of individuals or groups based on certain characteristics

A

discrimination

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28
Q

What refers to the length of employment at a particular institution

A

seniority

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29
Q

What is a form of gender discrimination and thus in violation of Title VII of the Civil Rights Act of 1964, that is defined as unwelcome sexual advances, requests for sexual factors, and other verbal or physical conduct of a sexual nature that submission to or rejection of this conduct explicitly or implicitly affects an individuals employment, unreasonably interferes with an individuals work performance or creates an intimidating?

A

Sexual harassment

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30
Q

What is a form of gender discrimination and thus in violation of Title VII of the Civil Rights Act of 1964, that is defined as unwelcome sexual advances, requests for sexual factors, and other verbal or physical conduct of a sexual nature that submission to or rejection of this conduct explicitly or implicitly affects an individuals employment, unreasonably interferes with an individuals work performance or creates an intimidating?

A

Sexual harassment

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31
Q

what makes it unlawful for a person or organization to recruit or hire persons not legally eligible for employment in the US?

A

Immigration

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32
Q

What is the demographic differences in individuals?

A

Diversity

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33
Q

What is the demographic differences in individuals?

A

Diversity

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34
Q

What is the process of locating an encouraging potential applicants to apply for a job opening?

A

Recruitment

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35
Q

What is the process of comparing applicant knowledge, skills, and abilities to those required of a position and choosing applicant most qualified?

A

Selection

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36
Q

What is the selection process

A

Recruitment, Application & Screening, Checking Background & References, Interviewing, Hiring Decision, Physical Examination, Orientation

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37
Q

Ability to produce consistent results?

A

Reliability

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38
Q

What are ability to produce accurate results?

A

Validity

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39
Q

What determines general reasoning ability, memory, vocabulary, verbal fluency, and numerical ability

A

cognitive aptitude tests

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40
Q

what determines a candidates strength, coordination, and dexterity

A

psychomotor ability tests

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41
Q

measure a candidates knowledge of duties of the job

A

job-knowing tests

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42
Q

require a candidate to perform a task or set of tasks required in the job

A

work-sample tests

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43
Q

indicate areas candidate is most interested in and thus areas that will provide greatest job satisfaction

A

vocational interest tests

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44
Q

what measures self-reported traits, temperament, or disposition

A

personality tests

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45
Q

what identifies predispositions to inherited diseases

A

genetic tests

46
Q

what identifies personal traits based on how individuals write?

A

graphoanalysis

47
Q

what is used to confirm or refute information provided on the application form

A

polygraph tests

48
Q

Structured interviews aka direct interviews

A

the interviewer asks specific questions of all interviewees

49
Q

What asks the candidate what behaviors he/she would display in a hypothetical situation?

A

situational interview questions

50
Q

what focuses on past behaviors a candidate displayed?

A

behavioral interview questions

51
Q

what is also known as indirect interviews, and allows the interviewer the freedom to ask questions he or she believes are important?

A

unstructured interviews

52
Q

what is also known as indirect interviews, and allows the interviewer the freedom to ask questions he or she believes are important?

A

unstructured interviews

53
Q

When personal preferences alter objective decision making is

A

personal biases

54
Q

when a single trait dominates the assessment of another individual is the

A

halo effect

55
Q

What is a formal process of familiarizing new employees to the organization, job, and work unit

A

orientation

56
Q

What is the most critical step in the selection process?

A

the decision to accept or reject applicants for employment?

57
Q

What is the ongoing process of updating skills of an employee

A

training

58
Q

what refers to programs designed to improve the technical, human and conceptual skills of managers?

A

management development

59
Q

What method involves employees learning how to do a particular job while actually doing the job and include job rotation, internships, and apprenticeships?

A

on-the-job training

60
Q

What method takes place outside the workplace?

A

off-the-job training

61
Q

what refers to the degree of accomplishment of the tasks that make up an individual’s job?

A

performance

62
Q

what is the assessment of an employee’s performance during a specified period of time, take place in every organization, although they are not always formal?

A

performance appraisals

63
Q

what is a performance review that should include only criteria directly related to the job being performed?

A

job-related criteria

64
Q

what should be clearly defined and managers and employees should discuss them in advance of the appraisal period

A

performance expectations

65
Q

employees in the same job category under the same supervisor should be appraised using the same instrument and with the same frequency of review?

A

standardization

66
Q

who are those evaluating the work of others should receive training on issues such as accuracy, consistency, objectivity, and process?

A

trained appraisers

67
Q

what is feedback on performance should be provided on a continuous basis?

A

continuous open communication

68
Q

what is a specific time line for discussion of employee performance should be established?

A

performance reviews

69
Q

what is a formal grievance procedure should be established?

A

due process

70
Q

what is a very common method of performance appraisal?

A

rating scales

71
Q

what is a method for performance evaluation that is used primarily with managerial and professional personnel?

A

Management by objectives MBO

72
Q

what is a method for performance evaluation that is used primarily with managerial and professional personnel?

A

Management by objectives MBO

73
Q

performance appraisals should look at

A

objectives

participants

74
Q

what provides the manger with the opportunity to discuss an employee’s performance and explore areas of improvement

A

appraisal interview

75
Q

What is the change in job to one at a higher level int he organization?

A

promotion

76
Q

What is the change in job to one at a lower level in the organization

A

demotion

77
Q

What is the change in job to one at approximately the same level elsewhere in the organization?

A

Transfer

78
Q

What is the voluntary or involuntary termination of a job?

A

separation

79
Q

what involves planning for qualified individuals to be available to assume management pistons as they become available

A

succession planning

80
Q

employee discipline includes

A
  1. unrecorded oral warning
  2. verbal
  3. documentation
  4. suspension
  5. termination
81
Q

what is action against an employee who fails to conform to the policies or rules of an organization?

A

discipline

82
Q

What is a program that provides diagnoses, counseling, and referral for advice or treatment for problems related to alcohol or drug abuse, emotional difficulties, and marital or family difficulties

A

Employee assistance program EAP

83
Q

What is the financial remuneration by employers to employees in exchange for their work?

A

compensation

84
Q

what is a combination of both external and internal factors that can influence rates at which employees are paid?

A

wage mix

85
Q

what are the external factors that influence wage mix?

A

labor market conditions, geographic area, cost of living, collective bargaining, and government influence.

86
Q

what are the internal factors that influence wage mix?

A

job’s worth, employee’s worth, employer’s ability to pay

87
Q

what are the internal factors that influence wage mix?

A

job’s worth, employee’s worth, employer’s ability to pay

88
Q

What are non cash compensation given to employees by their employer as part of their employment.

A

benefits

89
Q

what includes social security, workers’ compensation, unemployment insurance, an family and medical leave?

A

legally required benefits

90
Q

what includes insurance for health, dental, and /or eye care; services may be provided through traditional fee-for-service health insurance plans, health maintenance organizations, or preferred provider organizations; some plans will offer out-of-network or point-of-service options

A

health insurance

91
Q

what includes plans that will provide income to employees after they retire through either a defined benefit plan, in which the employer agrees to provide a specific elel of retirement income, or through a defined contribution pan, such as 401 K, individual retirement account IRA, or employee stock option plans, which require specific contributions by the employee

A

retirement

92
Q

includes insurance plans for life, disability, and or supplemental unemployment

A

insurance

93
Q

includes payment for time not worked and may include illness vacation, holiday, personal time and severance part

A

paid time off PTO

94
Q

what includes benefits such as child care, health club memberships, subsidized company cafeterias, parking privileges, relocation benefits, educational assistance, financial services, discounts on company products, transportation to and from work, clothing reimbursement allowances, employee assistance programs, onsite health ervices, and concierge services

A

employee services

95
Q

What is assigning employees to specific work hours and days

A

scheduling

96
Q

What is a number of goal hours worked in a week divided by 40 ( the number of hours worked by one full-time employee) to determine the number of full-time equivalent employees

A

Full-time equivalents

97
Q

What is the calculation of numbers of snacks nourishment, paid meals, into a common number of meals

A

meal equivalent

98
Q

What shows the staffing pattern of the operation

A

shift schedule

99
Q

what is a variation of a shift schedule in which provides for employees to begin work at varying times, generally resulting in better use of the labor force

A

staggered schedule

100
Q

What is interaction between management and labor union

A

labor relations

101
Q

what is negotiation between management and the union on terms of the collective agreement between them?

A

collective bargaining

102
Q

What is a union employee who is elected to represent other union members in their relations with an immediate supervisor or other managers

A

Union Steward (shop steward)

103
Q

What is union organizers who apply for positions in non-unionized companies and when hired, work to form a union of the employees

A

union salting

104
Q

What are group of jobs represented in the union contract negotiations

A

bargaining unit

105
Q

who attempts to establish a channel of communication between the union and management but has no power to force a settlement

A

mediator

106
Q

Who renders a decision that is binding on both the union and the employer

A

arbitrator

107
Q

what is the ratio of output to input, or the ratio of goals to resources of the food service system

A

productivity

108
Q

what involves continuous observation for a chronological record of the nature of activities performed by individual workers, work performed at one workstation, work units produces, or the amount of time that equipment is used and for what purpose

A

activity analysis

109
Q

what is activity sampling that is used to describe a method for measuring working time and nonworking time of people employed in direct and indirect activities, and to measure operating time and downtime of equipment

A

occurrence sampling

110
Q

Which seven basic elements of work are combined into larger, more condensed elements

A

standard data MSD

Food Service Organizations (11 decks)

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