Chapter 1 Flashcards
Conceptual simplification of a real
situation in which extraneous info is
excluded and analysis is simplified is ______
Model
Collection of interrelated parts or
subsystems unified by design to
obtain one or more objectives is a _______
System
Any human physical, or operational
resource required to accomplish
objective of the system is ______
Input
Action or activity to change inputs
into outputs is ______
Transformation
The result of transforming input into
achievement of a systems goal is ______
Output
All stored information that provides
historical records of a system’s operations
is ______
Memory
Things outside the system that can
impact the operation of the system is ______
environmental factors
Processes by which a system continually
receives information from its internal and
external environment is _____
Feedback
Organizations that are in continual
interaction with the environment is _____
Open systems
Each part of the system affects
performance of other parts of the
system is _____
Interdependency
Characteristic of a system that is composed
of subsystems of a lower order and a supra
system of a higher order is is _____
Hierarchy
Complete system within itself that is
part of a larger system is is _____
Subsystem
Same or similar output can be achieved
by using different inputs or by varying
the transformation process is _____
Equifinality
Limits of a system that set the domain of
organization activity is is _____
Boundaries
Area where two systems or subsystems
come in contact with each other is is _____
Interface
Human: labor and skills
Materials: food and supplies
Facilities: space and equipment
Operational: money, time, utilities, and information
Four types of resources
- Procurement2. Production
- Distribution and service
- Safety, Sanitation,
and Maintenance
Functional subsystems include:
operation, human resources, finances,
and marketing are functions of:
manager
Selection by management of a course of
action from a variety of alternatives is _____
Decision Making
Management’s ability to maintain
organization stability under shifting
technological, economic, political,
and social conditions is _____
Balance
Search for and acquisition of info about
events and trends external to the organization
Environmental scanning
Characteristic of a company that distinguish
it from others is _____
competitive advantage
New firms entering the market
competing for same customers
New Entry
Intensity of competition among competing firms
Rivarly
Other products or services meet customer
needs in same or similar ways is _____
Substitutes
Control of price and quality by supplier is _____
Suppliers
Control of purchasing decision by buyer is _____
Buyers
Individuals or groups who are significantly
affected by or can significantly influence
a company’s decisions is _____
Stakeholder
Another organization selling a similar product/
service to the same market segment is is _____
Competitor
Foodservice operations in which sale of
food is the primary activity and a profit is desired
Commercial foodservice
Retail business with primary emphasis placed
on providing the public a convenient location to
purchase quickly from a wide array of
consumable products and gasoline is _____
convenience store
Providing care under a fixed budget, has put
pressure on hospitals to control costs is _____
managed care
an agreement between two or more persons to
do or not to do something is _____
contract
the right granted to an individual or group to
market a company’s concepts is _____
Franchising
a person who is granted a franchise is _____
franchisee
a person who grants a franchise is _____
franchisor
person who creates and assumes risk for
a new venture or business is an _____
Entrepreneur
Ability to meet needs of today without
compromising future generation’s ability
to meet needs is _____
sustainability
