Chapter 11 Pre Test Flashcards
communication with an organization in which the direction of communication is from employees up to management
upward communication
communication passed consecutively from one person to another
serial communication
the idea that people prefer not to pass on unpleasant information, with the result that important information is not always communicated
Minimize Unpleasant Messages (MUM) effect
the medium by which a communication is transmitted
communication channel
physical distance between people
proximity
A form of upward communication in which a survey is conducted to determine employee attitudes about an organization
attitude survey
A form of upward communication in which
employees are asked to place
their suggestions in a box
suggestion box
A form of upward communication in which
employees are asked to place
their complaints in a box
complaint box
A person who acts
as an intermediary between
employees and management, or
the type of employee who both
sends and receives most
grapevine information
liaison
A person who investigates employees’ complaints and solves problems.
ombudsperson
An employee who serves as a liaison between unionized employees and management
union steward
Communication within an
organization in which the
direction of communication
is from management to
employees
downward communication
A method of downward communication in which informal or relatively unimportant written information is posted in a public place
bulletin board
A formal method of downward communication in which an organization’s rules and procedures are placed in a manual; legally binding by courts of law
policy manual
A method of downward communication typically used to communicate organizational feedback and celebrate employee success
newsletters
A computer-based employee communication network used exclusively by one organization
intranet
The transmission of business-related information among
employees, management, and
customers
business communication
Communication among employees in an organization that is not directly related to the completion of an organizational task
informal communication
An unofficial, informal communication network
grapevine
A pattern of grapevine communication in which a message is passed in a chain-like fashion from one person to the next until the chain is broken
single-strand grapevine
A pattern of grapevine communication in which a message is passed to only a select group of individuals
gossip grapevine
A pattern of grapevine communication in which a message is passed randomly among all employees
probability grapevine
A pattern of grapevine communication in which a message is passed to a select group of people who each in turn pass the message to a
few select others
cluster grapevine
An employee who receives less than half of all grapevine information
isolate
Employees who receive much grapevine information but who seldom pass it on to others
dead-enders
Poorly substantiated information and insignificant
information that is primarily
about individuals
gossip
Poorly substantiated
information that is passed along the grapevine
rumor
