Chapter 11 Post Test Flashcards
communication between two individuals
interpersonal communication
Any variable concerning or affecting the channel that
interferes with the proper
reception of a message
noise
A distance zone within 18 inches of a person, where only people with a close relationship to the person are allowed to enter
intimacy zone
A distance zone from 18 inches to 4 feet from a person that is
usually reserved for friends and
acquaintances
personal distance zone
An interpersonal distance from 4 to 12 feet from a person that is typically used for business and for interacting with strangers
social distance zone
Distance greater than 12 feet
from a person that is typical of
the interpersonal space allowed
for social interactions such as
large group lectures
public distance zone
Communication inferred from
the tone, tempo, volume, and
rate of speech
paralanguage
The things people surround themselves with (clothes, jewelry, office decorations, cars, etc.) that communicate information about the person
artifacts
An office arranged so that a
visitor can sit adjacent to rather
than across from the person
behind the desk
open desk arrangement
An office arranged so that a
visitor must sit across from the
person behind the desk
closed desk arrangement
Describes a message from which unimportant informational details have been
removed before the message is
passed from one person to
another
leveled
Describes a message in which interesting and unusual information has been kept in the message when it is passed from one person to another; see Leveled
sharpened
A description of a message in which the information has been modified to fit the existing beliefs and knowledge of the person sending the message before it is passed on to another person
assimilated
A response to communication overload that involves the conscious decision not to process certain types of
information
omission
Deviation from a standard
of quality; also a type of response to communication
overload that involves processing all information but processing some of it incorrectly
error
A method of coping with communication overload
that involves organizing work
into an order in which it will
be handled
queuing
A response to communication overload in which the employee leaves the organization to reduce the stress
escape
A person who screens potential communication for someone else and allows only the most important information to pass through
gatekeeper
A strategy for coping with
communication overload in
which an organization reduces
the amount of communication
going to one person by directing some of it to another person
multiple channels
A test developed by Geier and Downey that measures individual listening styles
Attitudinal Listening Profile
The listening style of a person who cares about only interesting information
leisure listening
The listening style of a person who cares about only the main points of a communication
inclusive listening
The listening style of a person who pays attention mainly to the way in which words are spoken
stylistic listening
The listening style of a person
who cares about only facts
and details
technical listening
The listening style of a person who cares primarily about the
feelings of the speaker
empathic listening
The listening style of a person
who cares about only information that is consistent with his or her way of thinking
nonconforming listening
A method of determining the
readability level of written
material by analyzing sentence
length and the average number
of syllables per word
Fry Readability Graph
A method of determining the readability level of written material by analyzing average sentence length and the number of syllables per 100 words
Flesch Index
A method of determining the readability level of written material by analyzing sentence length and the number of three-syllable words
FOG Index
A method of determining the readability level of written material by looking at the number of commonly known words used in the document
Dale-Chall Index
