Chapter 11-interpersonal Conflict

Question 1

Interpersonal conflict

Answer 1

And express struggle between independent artist receipt and get out of her goals, scarce resources, and interference from one another

Question 2

Reframing

Answer 2

Changing the way you think about an interpersonal situation

Question 3

Metconflict

Answer 3

Conflict about conflict

Question 4

Indirect conflict

Answer 4

The expression of conflict through negative behaviors that ignore the underlying disagreement

Question 5

Passive aggression

Answer 5

Pattern of behaving vengefully while denying that one has aggressive feelings

Question 6

Demand-withdraw pattern

Answer 6

A pattern behavior in which one party makes demands and the other party makes demands and the other party withdraws form the convo

Question 7

Disinviting effect

Answer 7

The tendency to say or do things in one environment (such as online) that one would not say or do in most other environments

Question 8

Power

Answer 8

The ability to manipulate, control, or influence other people or events

Question 9

Symmetrical relationship

Answer 9

A relationship b/t parties of equal power

Question 10

Complementary relationship

Answer 10

A relationship b/t parties of unequal power

Question 11

One-up message

Answer 11

A verbal message through which the speaker attempts to exert dominance or gain control over the listener.

Question 12

One-down message

Answer 12

A verbal message that reflects acceptance of, or submission to, another person’s power.

Question 13

One-across message

Answer 13

A verbal message that seeks to neutralize relational control and power.

Question 14

Reward power

Answer 14

Power that derives from the ability to reward

Question 15

Coercive power

Answer 15

Power based on ability to punish

Question 16

Deferent power

Answer 16

Power that derives from one’s attraction to or admiration for another.

Question 17

Legitimate power

Answer 17

Power based on one’s legitimate status or position.

Question 18

Expert power

Answer 18

Power that derives from one’s expertise, talent, training, specialized knowledge, or experience

Question 19

Patriarchy

Answer 19

A social system in which men exercise the majority of the power

Question 20

Criticism

Answer 20

The expression of complaints about another party

Question 21

Contemptuous behaviors

Answer 21

The expression of insults and attacks on another’s self-worth

Question 22

Defensive behaviors

Answer 22

tactics that cast the self as a victim and deny responsibility for one’s own role in a conflict.

Question 23

Stornewalling

Answer 23

Withdrawing from convo or an interaction

Question 24

Competing

Answer 24

A strategy for managing conflict in which one’s goal is to win while the other party loses

Question 25

Avoiding

Answer 25

strategy for managing conflict that involves ignoring or failing to deal with the conflict.

Question 26

Accommodating

Answer 26

A strategy for managing conflict that involves giving in to the other party’s needs and desires while subordinating one’s own.

Question 27

Compromising

Answer 27

strategy for managing conflict in which both parties give up something they want so that both can receive something they want.

Question 28

Collaboration

Answer 28

A strategy for managing conflict that involves working toward a solution that meets both parties’ needs.