Chapter 11 - foundations of control Flashcards
What is control?
Control is the process of monitoring activities to ensure they are being accomplished as planned and correcting any significant deviations using:
performance standards
measures of organization performance
what are the measures of organizational performance?
Organizational productivity
Effectiveness
industry and company standards
What are the three types of control?
Feedforward - before
Concurrent - as they happen
Feedback - after they occur
4 sources used to measure performance
personal observations
statistical reports
oral reports
written reports
how to compare performance against a standard
benchmarking
what is benchmarking
the search for the best practices among competitors or non-competitors that lead to their superior performance.
what is market control?
Uses external market mechanisms, such as price competition and relative to market share, to establish standard used in system.
what is bureaucratic control?
Emphasizes organizational authority. Relies on rules and regulations procedures policies, job descriptions to make sure employees meet performance standards and exhibit good behavior.
What is clan control?
Regulates employee behavior by the shared values, norms, traditions, rituals, beliefs and other aspects of the organizations culture.
what are the 2 corrective actions?
immidate
Basic
Issues in control
Balanced scoreboard corporate governance cross cultural differences workplace concerns customer interactions
what is the three step process of control
measuring performance
comparing actual performance against a standard
taking managerial action
methods of control
market
bureaucratic
clan
