chapter 11 flashcards
1
Q
what do organizations use to communicate with employees?
A
they used videos, email, blogs
2
Q
what are the foundations of Fair and Just Disciplinary Process?
A
- rules and regulations: written descriptions of unacceptable behaviour
- progressive discipline: a formal system to correct employee performance - verbal and written warning, suspension, termination
- appeals process: allow employee to present their case
3
Q
what is dismissal?
A
involuntary termination of employment
4
Q
what is dismissal for just cause?
A
- termination based on poor behaviour
- no severance or additional notice of period required
5
Q
what is insubordination?
A
- disregard or disobedience of authority
- often provides grounds for just cause
6
Q
explain the differences of distributive justice, procedural justice, and interactional justice?
A
- distributive justice: fairness of a decision outcome (same behaviour, same outcome)
- procedural justice: fairness of the process used to make a deciosn
- interactional justice: fairness in interpersonal interactions be treating others with dignity and respect
7
Q
whats true about Employee Opinion Surveys?
A
- they should be conducted regularly and communicated to employees
- adress areas such as job satisfaction and employee commitment, company, managment and work life
8
Q
what are Suggestion Programs?
A
employees can offer well informed, thoughtful, and creative suggestions regarding issues ranging from malfunctioning vending machines to unlit parking lots to a manager spending too much of the departments money on travel
9
Q
what is the process of the Termination Interview?
A
- plan the interview
- get to the point
- describe the situation briefly
- listen
- review all elements of the severance package
- identify the next step
