Chapter 11

Question 1

Trust

Answer 1

Belief in how a person or an organization will act on some future occasion based on previous interactions with them

Question 2

Organizational justice

Answer 2

Justice that is composed of organizational procedures, outcomes, and interpersonal interactions

Question 3

Distributive justice

Answer 3

Justice in which rewards are fairly distributed

Question 4

Merit or equity norm

Answer 4

Definition of fairness based on the view of those who work hardest or produce most should get the greatest reward-most common foundation for defining fairness in the U.S.

Question 5

Need norm

Answer 5

Definition of fairness based on the view that people should receive rewards in proportion to their needs

Question 6

Equality norm

Answer 6

Definition of fairness based on the view that people should receive equal rewards-most common foundation for defining fairness in Scandinavian and Asian countries

Question 7

Procedural justice

Answer 7

Justice in which the process by which ratings are given or rewards are given is fair

Question 8

Voice

Answer 8

Having the possibility to challenge, influence, or express objection to a process or outcome

Question 9

Interactional justice

Answer 9

Justice concerned with the sensitivity in which employees are treated and how much they feel respected by their employer

Question 10

Affirmative action

Answer 10

AAPs acknowledge that particular demographic groups (women, African Americans, Hispanics, the disabled) may be underrepresented in the work environments and these programs provide mechanisms for reducing underrepresentation

• special recruiting programs
• planned developmental opportunities
• performance feedback programs

Question 11

Diversity

Answer 11

Differences in demographic characteristics and differences in values, abilities, interests, and experiences

Question 12

Relational demography

Answer 12

Relative makeup of various demographic characteristics in particular work groups
-Ex: creative, flexible, conscientious ppl will influence recruiting, hiring, leadership, satisfaction, productivity
>as demographic diversity increases, so do variations in values, abilities, and motivations

Question 13

Assimilation model

Answer 13

Model for addressing diversity that recruits, selects, trains, and motivates employees so that they share the same values and culture-assumes there are no advantages to diversity in the workplace

Question 14

Protection model

Answer 14

Model for addressing diversity that identifies disadvantaged and underrepresented groups and provides special protections for them

Question 15

Value model

Answer 15

Model for addressing diversity in which each element of an organization is valued for what it uniquely brings to the organization-encourages diversity

Question 16

Inclusion

Answer 16

Degree to which individuals feel safe, valued, and able to be authentic at work both as individuals and members of various groups