Chapter 11

Question 1

Diversity

Answer 1

Differences among people in terms of age, gender, race, or other dimensions

Question 2

Workforce diversity

Answer 2

Workforce made up of people with different human qualities or who belong to various cultural groups

Question 3

Challenges minorities face

Answer 3

Ethnocentrism, prejudice, stereotype, discrimination, glass ceiling

Question 4

Ethnocentrism

Answer 4

Belief that one’s own culture and subculture are inherently superior to other cultures

Question 5

Prejudice

Answer 5

Adverse feeling or opinion formed without regard for the facts

Question 6

Stereotype

Answer 6

Rigid, exaggerated, irrational, and typically negative belief or image associated with a particular group of people

Question 7

Discrimination

Answer 7

Treating people differently based on prejudicial attitudes and stereotypes

Question 8

Glass ceiling

Answer 8

Invisible barrier that separates women and minorities from top leadership positions

Question 9

Women as leaders

Answer 9

Idealized influence, inspirational motivation, individual consideration

Question 10

Idealized influence

Answer 10

Followers identify with and want to emulate the leader; the leader is trusted and respected, maintains high standards, and is considered to have power because of who they are rather than the position they hold

Question 11

Inspirational motivation

Answer 11

Leader who appeals emotionally and symbolically to employees’ desire to do a good job and help achieve organizational goals

Question 12

Individual consideration

Answer 12

Each follower is treated as an individual, but all are treated equitably; individual needs are recognized, and assignments are delegated to followers to provide learning opportunities

Question 13

Stagess of personal diversity awareness

Answer 13

Defense, minimizing differences, acceptance, adaptation, integration

Question 14

Employee resource groups

Answer 14

Groups based on social identity that focus on concerns of employees from specific groups and enable them to make greater contributions to the organization.

Question 15

Sponsorship

Answer 15

Strong support from a powerfully positioned executive who is willing to put their reputation on the line to promote an individual’s career advancement.

Question 16

Coaching

Answer 16

Coaching in organizations is the process of someone engaging in regular conversations with an employee that facilitate learning and development by supporting strengths and overcoming obstacles to improve behavior and performance.