Chapter 10 Flashcards
The value of teams
Coordination, information sharing, exchange of materials
Team
A unit of two or more people who interact and coordinate their work to accomplish a shared goal or purpose.
Evolution of Teams and Team Leadership
Functional team -> Cross-departmental team -> Self-directed team -> Agile team
Agile team
An agile team is a small team focused on one element of a large project. It has complete responsibility along with all needed member expertise to produce a product or service.
Five stages of team development
Forming, storming, norming, performing, adjourning
Team cohesiveness
The extent to which members are attracted to the team and motivated to remain in it
Determinants of cohesiveness
Team interaction, shared goals, personal attraction to the team, presence of competition, team success
Consequences of cohesiveness
Higher morale, increased communication among members, friendly team climare, maintenance of membership, loyalty, member participation in team decisions and activities, performance
Team norm
An informal standard of conduct that is shared by team members and guides their behavior.
Two ways team norms develop
Primary first behviors, explicit leader statements
Team competencies
Goal setting and performance management, planning and coordination, collaborative problem solving, communication, conflict resolution
Team member roles
Task-specialist role, socioemotional role
Virtual team
Team made up of geographically or organizationally dispersed members who share a common purpose and are linked primarily through advanced information technologies
Global team
Team made up of culturally diverse members who live and work in different countries and coordinate some part of their activities on a global basis
Skills of a successful virtual team leader
Selects the right team members, starts off right, uses technology to build relationships, agrees on ground rules
Dilemma for team membersss
Giving up independence, putting up with free riders, teams are sometimes dysfunctional
Free rider
A team member who attains benefits from team membership but does not actively participate in and contribute to the team’s work; referred to as social loafing
Five common dysfunctions of teams
Lack of trust, fear of conflict, lack of commitment, avoidance of accountability, inattention to results
Conflict
Antagonistic interaction in which one party attempts to thwart the intentions or goals of another.
Types of conflict
Task and relationship
Task conflict
Disagreement among people about the goals to be achieved or the content of the tasks to be performed
Relationship conflict
Personal incompatibility that creates tension and feelings of personal animosity among people
Causes of conflict
Competition for resources, different goals, lack of clear roles and responsibilities
Styles to handle conflict
Avoiding (no way), Accommodating (your way), Dominating (my way), Collaborating (our way)
