Chapter 10: Project Communications Management Flashcards
What are five potential dimensions of communication activities?
- formal + informal
- verbal + nonverbal
- internal + external
- vertical + horizontal
- official + unofficial
10.0 Project Communications Management
How can we ensure the continued applicability of the communications management plan?
Review the communications management plan regularly and revised for continued applicability.
10.1 Plan Communications Management
What is the formula for performing a communication requirement analysis?
N*(N - 1)/2N = # of stakeholders
The total number of potential communication channels is n(n – 1)/2, where n represents the number of stakeholders.
For example, a project with 10 stakeholders has 10(10 – 1)/2 = 45 potential communication channels.
10.1.2.1 Communication Requirements Analysis
What is the sequence of steps in a basic communications model?
- Encode
- Transmit Message
- Decode
- Acknowledge
- Feedback/ Response
10.1.2.3 Communication Models
What are the three communications methods?
- Interactive communication
- Push communication
- Pull communication
10.1.2.4 Communication Methods
What are meetings, video and audio conferences, computer charts, and other methods?
Communication technology
10.2.2.1 Communication Technology
Who’s responsibility is the transmission of the message, ensuring the information being communicated is clear and complete?
The sender
10.1.2.3 Communication Models
What is communication sent to specific recipients who need the information, but does not ensure that the information actually reached the intended audience or that they understood it?
Examples are: Letters, memos, reports, emails, faxes, voice mails, blogs or press releases
Push Communication
10.1.2.4 Communication Methods
Who is responsible for ensuring that the information is received in its entirety, understood completely and acknowledged or responded to appropriately?
The receiver
10.1.2.3 Communication Models
What is communication used for for large volumes of information or very large audiences, where recipients access the content at their own discretion?Intranet sites, e-learning, embedded links, knowledge repositories
Pull communication
10.1.2.4 Communication Methods
What is the process of monitoring and controlling the communications throughout the life cycle of the project to ensure that the information needs of the stakeholders are met?
Control Communications
10.3 Control Communications
What is the process of monitoring and controlling communications throughout the entire project life cycle to ensure the information needs of the project stakeholder are met?
Control Communications
10.3 Control Communications
What determines and limits who will communicate with whom and who will receive what information and in what format?
The Communication Requirement Analysis
10.1.2.1 Communication Requirements Analysis
What five considerations should be made when communicating?
- Sender-receiver models
- Choice of media
- Writing style
- Meeting management techniques
- Presentation and facilitation techniques
10.2 Manage Communications
What is the process of creating, collecting, distributing, sorting, retrieving and the ultimate disposition of project information?
Manage Communications
10.2 Manage Communications
