Chapter 10: Operations Management Flashcards
Flow Production
Large-scale production where each stage of production is carried out one after the other, continuously, on a production line
Specialisation
Work is divided into separate tasks or jobs that allow workers to become skilled at one of them
Division of Labour
Breaking a job down into small, repetitive tasks that can be done quickly by workers or machines specialised in this one task
Lean production
A production approach that aims to use fewer resources by using them more efficiently
Kaizen
Continuous improvement
Just-in-time manufacturing (JIT)
Ordering supplies so that they arrive just when they are needed and making goods only when ordered by customers
Lean design
Producing new designs as quickly as possible
Economies of Scale
The reasons why production costs of each item fall as a firm expands
Diseconomies of Scale
The reasons why production costs of each item rises as a firm expands
Quality Product
Goods or service that meets customers’ expectations and is there ‘fit for purpose’
Outsourcing
Using the businesses to make all or part of a product or provide an aspect of the customer care
Quality Standards
The expectations of customers expressed in terms of the minimum acceptable production or service standards
Quality Assurance
Setting and trying to meet quality standards throughout the business
Total Quality Management (TQM)
An approach to quality that aims to involve all employees in the quality improvement process
