chapter 10- management and leadership Flashcards
define manager
responsible for setting objectives, organizing resources and motivating staff so that the organizations aims are met
what are the 5 functions of a manager
setting objectives and planning, organizing resources to meet objectives, directing and motivating staff, coordinating activities, controlling and measuring performance against targets
what are the three management roles according to Mintzberg
interpersonal roles, informational roles, decisional roles
define interpersonal roles
dealing with and motivating staff at all levels in the organisation
define informational roles
acting as a source, receiver and transmitter of all information
define decisional roles
taking decisions and allocating resources to meet organizations objectives
define leadership
the art of motivating a group of people towards achieving a common objective
give 3 interpersonal roles
figurehead, leader, liaison
give 3 informational roles
monitor, disseminator, spokesperson
give 3 decisional roles
entrepreneur, resource allocator, negotiator
define liaison
linking with managers and leaders of other divisions of the business and other organisation
define disseminator
sending information collected from external and internal sources to the relevant people within the organization
give 2 common characteristics of effective leaders
desire to succeed and natural self confidence, think beyond others and encourage others to do the same, multitalented, incisive mind that enables the heart of issues to be identified
what are the 4 important leadership positions in a business
directors, manager, supervisors, workers representatives
what are the 4 leadership styles
autocratic, democratic, paternalistic, laissez-faire
define autocratic leadership
a style of leadership that keeps all the decision making at the centre of the organisation
give 2 main features of the autocratic leadership style
leader takes all the decisions, gives little info to staff, supervisors work closely, one way communication
give 2 drawbacks of an autocratic leadership style
demotivates staff who want to contribute and take responsibility, decisions do not benefit from staff output
define democratic leadership style
a leadership style that promotes the active participation of workers in taking decisions
give 2 main features of the democratic leadership style
participation is encourages, tow way communication, workers given information about the business to encourage full staff involvement
give 2 drawbacks of the democratic leadership style
consultation with staff can be time consuming, quick decision making is hard, some issues are too sensitive to involve staff
define paternalistic leadership style
based on the approach that the manager is in a better position than the workers to know what’s best for the organization
give 2 main features of the paternalistic leadership style
managers do what they think is best for the workers, some consultation might take place but final decisions are made by the managers as no true participation required in decision making, managers want workers to be happy in their jobs
give one drawback to the paternalistic leadership style
some workers will be dissatisfied with the apparent attempts to consult whilst not having any real power or influence
define laissez-faire leadership style
leaves much of the business decision making powers to the workforce in a hands-off approach and is the reverse of autocratic
give 2 main features of laissez-faire leadership style
managers delegate virtually all authority and decision making powers, very broad criteria or limits can be established for the staff to work in
give 2 drawbacks to laissez-faire leadership style
workers may not appreciate the lack of structure and direction in their work, lack of feedback on employee work which can be demotivating
what did McGregor suggest theory x managers believe
that workers: dislike work, avoid responsibility, are not creative
what did McGregor suggest theory y managers believe
that workers: can derive much enjoyment from work as from rest and play, will accept responsibility, are creative
give 2 factors that can determine the best leadership style for a business
training and experience of the workforce, attitude of managers, how much time is available for consultation and participation, importance of issues under consideration
define informal leader
a person who has no formal authority but has the respect of colleagues and some power over them
define emotional intelligence
the ability of managers to understand their own emotions and those of the people they work with to achieve better business performance
what did Daniel Goleman suggest
that EI can be developed and improved with: self awareness, self management, social awareness and social skills
what are 2 characteristics of a manager with a low EI
they would: attempt projects beyond their abilities and wouldn’t have confidence in it, lack the trust and confidence in others, fail to take the view others into consideration when making decisions, perform poorly in social situations, find it difficult to negotiate, lack the ability of team work
