chapter 10- management and leadership

Question 1

define manager

Answer 1

responsible for setting objectives, organizing resources and motivating staff so that the organizations aims are met

Question 2

what are the 5 functions of a manager

Answer 2

setting objectives and planning, organizing resources to meet objectives, directing and motivating staff, coordinating activities, controlling and measuring performance against targets

Question 3

what are the three management roles according to Mintzberg

Answer 3

interpersonal roles, informational roles, decisional roles

Question 4

define interpersonal roles

Answer 4

dealing with and motivating staff at all levels in the organisation

Question 5

define informational roles

Answer 5

acting as a source, receiver and transmitter of all information

Question 6

define decisional roles

Answer 6

taking decisions and allocating resources to meet organizations objectives

Question 7

define leadership

Answer 7

the art of motivating a group of people towards achieving a common objective

Question 8

give 3 interpersonal roles

Answer 8

figurehead, leader, liaison

Question 9

give 3 informational roles

Answer 9

monitor, disseminator, spokesperson

Question 10

give 3 decisional roles

Answer 10

entrepreneur, resource allocator, negotiator

Question 11

define liaison

Answer 11

linking with managers and leaders of other divisions of the business and other organisation

Question 12

define disseminator

Answer 12

sending information collected from external and internal sources to the relevant people within the organization

Question 13

give 2 common characteristics of effective leaders

Answer 13

desire to succeed and natural self confidence, think beyond others and encourage others to do the same, multitalented, incisive mind that enables the heart of issues to be identified

Question 14

what are the 4 important leadership positions in a business

Answer 14

directors, manager, supervisors, workers representatives

Question 15

what are the 4 leadership styles

Answer 15

autocratic, democratic, paternalistic, laissez-faire

Question 16

define autocratic leadership

Answer 16

a style of leadership that keeps all the decision making at the centre of the organisation

Question 17

give 2 main features of the autocratic leadership style

Answer 17

leader takes all the decisions, gives little info to staff, supervisors work closely, one way communication

Question 18

give 2 drawbacks of an autocratic leadership style

Answer 18

demotivates staff who want to contribute and take responsibility, decisions do not benefit from staff output

Question 19

define democratic leadership style

Answer 19

a leadership style that promotes the active participation of workers in taking decisions

Question 20

give 2 main features of the democratic leadership style

Answer 20

participation is encourages, tow way communication, workers given information about the business to encourage full staff involvement

Question 21

give 2 drawbacks of the democratic leadership style

Answer 21

consultation with staff can be time consuming, quick decision making is hard, some issues are too sensitive to involve staff

Question 22

define paternalistic leadership style

Answer 22

based on the approach that the manager is in a better position than the workers to know what’s best for the organization

Question 23

give 2 main features of the paternalistic leadership style

Answer 23

managers do what they think is best for the workers, some consultation might take place but final decisions are made by the managers as no true participation required in decision making, managers want workers to be happy in their jobs

Question 24

give one drawback to the paternalistic leadership style

Answer 24

some workers will be dissatisfied with the apparent attempts to consult whilst not having any real power or influence

Question 25

define laissez-faire leadership style

Answer 25

leaves much of the business decision making powers to the workforce in a hands-off approach and is the reverse of autocratic

Question 26

give 2 main features of laissez-faire leadership style

Answer 26

managers delegate virtually all authority and decision making powers, very broad criteria or limits can be established for the staff to work in

Question 27

give 2 drawbacks to laissez-faire leadership style

Answer 27

workers may not appreciate the lack of structure and direction in their work, lack of feedback on employee work which can be demotivating

Question 28

what did McGregor suggest theory x managers believe

Answer 28

that workers: dislike work, avoid responsibility, are not creative

Question 29

what did McGregor suggest theory y managers believe

Answer 29

that workers: can derive much enjoyment from work as from rest and play, will accept responsibility, are creative

Question 30

give 2 factors that can determine the best leadership style for a business

Answer 30

training and experience of the workforce, attitude of managers, how much time is available for consultation and participation, importance of issues under consideration

Question 31

define informal leader

Answer 31

a person who has no formal authority but has the respect of colleagues and some power over them

Question 32

define emotional intelligence

Answer 32

the ability of managers to understand their own emotions and those of the people they work with to achieve better business performance

Question 33

what did Daniel Goleman suggest

Answer 33

that EI can be developed and improved with: self awareness, self management, social awareness and social skills

Question 34

what are 2 characteristics of a manager with a low EI

Answer 34

they would: attempt projects beyond their abilities and wouldn’t have confidence in it, lack the trust and confidence in others, fail to take the view others into consideration when making decisions, perform poorly in social situations, find it difficult to negotiate, lack the ability of team work