Chapter 10 Introducing Project Communications Management

Question 1

Communications formular

Answer 1

The formula n(n-1)/2 shows the number of communication channels in a project. N represents the total number of the stakeholders.

Question 2

Communications management plan

Answer 2

A plan that documents and organizes the stakeholder needs for commutation. This plan covers the communications system, it’s documentation, the flow of communication, modalities of communication, schedules for communications, information retrieval, and any other stakeholder requirements for communications.

Question 3

Effective listening

Answer 3

The receiver is involved in the listening experience by paying attention to visual clues by speaker and to para lingual intentions and by asking relevant questions.

Question 4

Encoder

Answer 4

Part of the communications model; the device or technology that packages the message to travel over the medium.

Question 5

Feedback

Answer 5

Sender confirmation of the message by asking questions, requesting a response, or other confirmation signals.

Question 6

Forecasting

Answer 6

An educated estimate of how long the project will take to complete. Can also refer to how much the project may cost to complete.

Question 7

Issue

Answer 7

Any point of contention, debate, or decision that has not yet been made in the project that may affect the project’s success.

Question 8

Issue log

Answer 8

A documentation of all identified issues affecting the project. Each issue is assigned an issue owner and ideal date for resolution, and its status is maintained through the issue log.

Question 9

Active listening

Answer 9

This occurs when the receiver confirms the message is being received by feedback, questions, prompts for clarity, and other signs of having received the message.

Question 10

Medium

Answer 10

Part of the communications model;this is the path the message takes from the sender to the receiver. This is the modality in which the communication travels, and it typically refers to an electronic model, such as e-mail or the telephone.

Question 11

Stakeholder analysis

Answer 11

A progress that considers and ranks the project stakeholders based on their influence, interests, and expectations of the project.

Question 12

Stakeholder registry

Answer 12

A document that defines each stakeholder, their project requirements, influence on the project, phases of interest, details on the stakeholders contributions, and their contact information for the project.

Question 13

Status report

Answer 13

These provide current information on the project cost, budget, scope, and other relevant information.