Chapter 10

Question 1

adaptability culture

Answer 1

A culture characterized by strategic focus on the external environment through flexibility and change to meet customer needs (p. 360)

Question 2

bureaucratic culture

Answer 2

A culture that has an internal focus and a consistency orientation for a stable environment (p. 363)

Question 3

chief ethics officer

Answer 3

High-level executive who oversees all aspects of ethics, including establishing and broadly communicating ethical standards, setting up ethics training programs, supervising the investigation of ethical problems, and advising managers in the ethical aspects of decisions (p. 379)

Question 4

clan culture

Answer 4

A culture that focuses primarily on the involvement and participation of the organization’s members and on rapidly changing expectations from the external environment (p. 362)

Question 5

code of ethics

Answer 5

A formal statement of the company’s values concerning ethics and social responsibility (p. 380)

Question 6

culture

Answer 6

The set of values, guiding beliefs, understandings, and ways of thinking that are shared by members of an organization and are taught to new members as correct (p. 356)

Question 7

culture strength

Answer 7

The degree of agreement among members of an organization about the importance of specific values (p. 364)

Question 8

ethical dilemma

Answer 8

When each alternative choice or behaviour seems undesirable because of a potentially negative ethical consequence (p. 372)

Question 9

ethics

Answer 9

The code of moral principles and values that governs the behaviour of a person or group with respect to what is right or wrong (p. 369)

Question 10

ethics committee

Answer 10

A group of executives appointed to oversee company ethics (p. 378)

Question 11

ethics hotline

Answer 11

A telephone number that employees can call to seek guidance and to report questionable behaviour (p. 379)

Question 12

external adaptation

Answer 12

The manner in which an organization meets goals and deals with outsiders (p. 357)

Question 13

heroes

Answer 13

Organizational members who serve as models or ideals for serving cultural norms and values (p. 359)

Question 14

internal integration

Answer 14

A state in which organization members develop a collective identity and know how to work together effectively (p. 357)

Question 15

language

Answer 15

Slogans, sayings, metaphors, or other expressions that convey a special meaning to employees (p. 359)

Question 16

legends

Answer 16

Stories of events based in history that may have been embellished with fictional details (p. 359)

Question 17

managerial ethics

Answer 17

Principles that guide the decisions and behaviours of managers with regard to whether they are morally right or wrong (p. 372)

Question 18

mission culture

Answer 18

A culture that places emphasis on a clear vision of the organization’s purpose and on the achievement of specific goals (p. 361)

Question 19

myths

Answer 19

Stories that are consistent with the values and beliefs of the organization but are not supported by facts (p. 359)

Question 20

rites and ceremonies

Answer 20

The elaborate, planned activities that make up a special event and often are conducted for the benefit of an audience (p. 357)

Question 21

rule of law

Answer 21

That which arises from a set of codified principles and regulations that describe how people are required to act, are generally accepted in society, and are enforceable in the courts (p. 371)

Question 22

social audit

Answer 22

Measures and reports the ethical, social, and environmental impact of an organization’s operations (p. 383)

Question 23

social capital

Answer 23

The quality of interactions among people, affected by whether they share a common perspective (p. 355)

Question 24

social responsibility

Answer 24

Management’s obligation to make choices and take action so that the organization contributes to the welfare and interest of society as well as itself (p. 372)

Question 25

stories

Answer 25

Narratives based on true events that are frequently shared among organizational employees and told to new employees to inform them about an organization (p. 359)

Question 26

subcultures

Answer 26

Cultures that develop within an organization to reflect the common problems, goals, and experiences that members of a team, department, or other unit share (p. 365)

Question 27

symbol

Answer 27

Something that represents another thing (p. 359)

Question 28

values-based leadership

Answer 28

A relationship between a leader and followers that is based on strongly shared values that are advocated and acted upon by the leader (p. 377)

Question 29

whistle-blowing

Answer 29

Employee disclosure of illegal, immoral, or illegitimate practices on the part of the organization’s officers and employees (p. 379)