Chapter 02

Question 1

analyzer

Answer 1

A business strategy that seeks to maintain a stable business while innovating on the periphery (p. 62)

Question 2

competing-values model

Answer 2

A perspective on organizational effectiveness that combines diverse indicators of performance that represent competing management values (p. 71)

Question 3

defender

Answer 3

A business strategy that seeks stability or even retrenchment rather than innovation or growth (p. 61)

Question 4

differentiation strategy

Answer 4

Strategy organizations use to distinguish their products or services from others in the industry/sector (p. 59)

Question 5

focus strategy

Answer 5

A strategy in which an organization concentrates on a specific regional market or buyer group (p. 59)

Question 6

goal approach

Answer 6

An approach to organizational effectiveness that is concerned with output and whether the organization achieves its output goals (p. 67)

Question 7

human relations emphasis

Answer 7

Emphasis on an aspect of the competing-values model that incorporates the values of an internal focus and a flexible structure (p. 73)

Question 8

internal process emphasis

Answer 8

An aspect of the competing-values model that reflects the values of internal focus and structural control (p. 73)

Question 9

internal-process approach

Answer 9

An approach that looks at internal activities and assesses effectiveness by indicators of internal health and efficiency (p. 67)

Question 10

low-cost leadership strategy

Answer 10

A strategy that tries to increase market share by emphasizing low cost when compared with competitors’ products (p. 60)

Question 11

mission

Answer 11

The organization’s reason for its existence (p. 54)

Question 12

official goals

Answer 12

The formally stated definition of business scope and outcomes the organization is trying to achieve; another term for mission (p. 54)

Question 13

open-systems emphasis

Answer 13

An aspect of the competing-values model that reflects a combination of external focus and flexible structure (p. 73)

Question 14

operative goals

Answer 14

Descriptions of the ends sought through the actual operating procedures of the organization; these explain what the organization is trying to accomplish (p. 55)

Question 15

organizational goal

Answer 15

A desired state of affairs that the organization attempts to reach (p. 66)

Question 16

prospector

Answer 16

A business strategy characterized by innovation, risk taking, seeking out new opportunities, and growth (p. 61)

Question 17

rational-goal emphasis

Answer 17

An aspect of the competing-values model that reflects values of structural control and external focus (p. 73)

Question 18

reactor strategy

Answer 18

A business strategy in which environmental threats and opportunities are responded to in an ad hoc fashion (p. 62)

Question 19

resource-based approach

Answer 19

An organizational perspective that assesses effectiveness by observing how successfully the organization obtains, integrates, and manages valued resources (p. 67)

Question 20

strategy

Answer 20

The current set of plans, decisions, and objectives that have been adopted to achieve the organization’s goals (p. 59)

Question 21

structure

Answer 21

The formal reporting relationships, groupings, and systems of an organization (p. 65)