Chapter 10

Question 1

What is communication?

Answer 1

Process by which info is exchanged between sender and reciever.

Question 2

What is the simplest prototype for this?

Answer 2

One on one exchange between two individuals. sender must encode thoughts into some form that can be transmitted to the reciever.

Question 3

When does effective communication occurs?

Answer 3

When right people receive the right information in a timeply manner.

right people
right information
timely manner

Question 4

What is chain of command?

Answer 4

lines of authority and formal reporting relationships
- production workers report to their supervisors which the necessary forms of communications can be accomplished.

Question 5

What is downward communication?

Answer 5

from top of the organization to the bottom
- vice president instruct manager

Question 6

What is upward communication?

Answer 6

chemists pass info to RD manager

Question 7

how does direction and instrcutions are psssed according to the chain of command?

Answer 7

instructions are passed downward and
ideas and suggestions are passed upwards

Question 8

Why is chain of command incomplete and ineffective path of communication?

Answer 8

Informal communication
Slowness - can be extremely slow on horizantal communication between departments.
FIltering - tendency for a message to be watered down and stopped altogether from getting the right info which will lead for organization to suffer

Question 9

What can we use to improve in the slowness of chain of command ?

Answer 9

Improve communication in areas by short -circuiting the chain of command,

Question 10

encoding and decoding may be prone to errors if what?

Answer 10

ambiguous and emotional

Question 11

The free flow of info contributes to effective communication. what are the aspects of this free flow?

Answer 11

Employee VOICE - speaking up- can be risky somtimes

Question 12

Who is more inclined to exercise voice and when?

Answer 12

more satisfied employees who identify more strongly with their work unit or organizations which who are extroverted.

Question 13

How can we achieve positive climate for voice in organization?

Answer 13

direct support one on one meetings
comfortable environment
not unfairely punishing them which create psychological safety

Question 14

What else result in a climate of silence?

Answer 14

self-censorship - “i can’t attack my boss. I do not have a solid idea to speak up; can not bypass the boss

Question 15

What is a more general factor that contributes to silence and works against voice?

Answer 15

Mum effect - tendency to avoid communicating unfavorable news to others. ‘keep mum’ than giving out bad news.

nurse who mistakely give incorrect drug is reluctant to inform the head nurse

Question 16

How can mum effect happen downword?

Answer 16

bosses might be reluctant to give the news of not giving promotion to an employee

Question 17

What is voice again?

Answer 17

a constructive expression of disagreement or concern about work unit or organizational practices

Question 18

what are two communication barriers?

Answer 18

Conflicting role demands - need to balance tasks and relationship
mum effect - avoid negative messages, especially when responsible

Question 19

What is a grapevine?

Answer 19

informal communication network that exist in any organization.
word of mount, email, and social media

Question 20

Who does participate in the grapevine and why?

Answer 20

Extrovert people mostly
those who lack self esteem might pass info that gives them personal advantage
mostly the physical workers
IT troubleshooters

Question 21

What motivate people to gossip via the grapevine?

Answer 21

provide alternate source of power and influence available to all
some jobs are borng that gossip provers one of the available sources
inexpensive source of n=n=info

Question 22

What are some pros pf fmf>

Answer 22

It can keep eployees informed about imporant organizationa; matter like job security

Question 23

how can rumeers spread fest?

Answer 23

when information is especially ambiguous, when the content of the rumer is important to those invloned

Question 24

How does Jargon and Humour relate to organizational communication

Answer 24

jargon is the works that are quqnieuq to the process

Question 25

What can humour provide in an organization

Answer 25

it can provide positive emotions tha can in turn facilitate attention, understanding and accptance in the part of the reciever

Question 26

What does humor of a leader does?

Answer 26

facilitates trust.
enhance the status of communicators by making them appear more confident

Question 27

What is a form of non-verbal communication?

Answer 27

Body Language
Props, artifacts and costumes

Question 28

What is body language

Answer 28

non verbal communication that occurs by means of the sender’s bodily motions and facial expressions or physical location in relation to the receiver.

Question 28

What are the two important messages through body language?

Answer 28

extent to which the sender likes and is interested in the receiver and
the sender’s views concerning the relative status of the sender and the receiver.

Question 29

How do people use non verbal communication to communicate with others?

Answer 29

showing true feelings
editing our feelings
trying to actively deceive others

Question 30

the red sneakers effect happens when?

Answer 30

nonconformity signals status and competence

Question 31

Based on gender communication, what are men more sensitive about?

Answer 31

Power dynamics. boys achieve status to maintain independance

Question 32

What are key differences in male and female communication styles?

Answer 32

Feedback
Ritual opposition
Confidence and Basting
Asking questions
Apologies
Compliments
Indirectness
Managing up and down

Question 33

Which communication style is characterised by others in public and being argumentative

Answer 33

Ritual opposition

Question 35

what are some differences in non verbal communication across the cultures?

Answer 35

Facial expressions
gestures
Gaze
Touch