Chapter 10 Flashcards
Intrinsic reward
Personal satisfaction you feel when you perform well and complete goals.
Extrinsic reward
Recognition for good work given to you. Ex, pay increases, praise, and promotions.
Scientific management
studying workers to find the most efficient ways of doing things and then teaching people those techniques.
Time-Motion studies
Begun by Frederick Taylor, of which tasks must be performed to complete a job and the time needed to do each task.
Principle of Motion economy
Frank and LIllian Bilbreth. Every job can be broken down into a series of elementary motions.
Hawthorne effect
tendency for people to behave differently when they know they are being studied.
Maslow’s hierarchy of needs
Theory of motivation based on unmet human needs from basic physiological needs to safety, social, and esteem needs.
Motivators
In herzberg’s theory of motivating factors, job factors that cause employees to be productive and that give them satisfaction.
hygiene factors
In Herzberg’s theory of motivating factors, job factors that can cause dissatisfaction if missing but that do not necessarily motivate employees if increased
Goal Setting Theory
Setting ambitious but attainable goals can motivate workers.
Management by Objectives
Involves cycle of discussion, review, and evaluation of objectives among top and middle-level managers, and supervisors.
Expectancy Theory
Victor Vroom’s theory that the amount of effort employees exert on a specific task depends on their expectations of the outcome.
Reinforcement Theory
Theory that positive and negative reinforces motivate a person to behave in certain ways.
Equity Theory
Employees try to maintain equity between inputs and outputs compared to others in similar positions.
Job Enrichment
Motivating the worker through the job itself.
Job Enlargment
Combinging a series of tasks into one challenging and interesting assignment.
Job Rotation
Moving employees from one job to another.
