Chapter 1 Vocabulary

Question 1

SBAR

Answer 1

Pneumonic device to increase the efficiency of information.

Question 2

SMCR

Answer 2

Communication model proposed by David Berlo.

Question 3

CRM

Answer 3

A management system based on the concept of error that result from breakdown in communication.

Question 4

Sentinel Event

Answer 4

An event causing or risking serious injury or death of a patient.

Question 5

Group

Answer 5

Compromises several individuals with individual interests and concerns working with.

Question 6

Team

Answer 6

Individuals who come together to provide a joint product.

Question 7

3 ways information is communicated?

Answer 7

Culture, education, and training.

Question 8

8 strategies of effective teams

Answer 8

1. Establish clear and inspiring team goals. 2. Maintain a results oriented team structure. 3. Assemble competent team members. 4. Strive for unified commitment. 5. Provide a collaboration climate and atmosphere. 6. Encourage standards or excellence. 7. Provide extrinsic support and recognition. 8. Apply principles of leadership.

Question 9

5 Axioms

Answer 9

1. Can not not, 2. Content and relationship, 3. Punctuation, 4. Digital and anagogic, 5. Symmetric or complimentary.

Question 10

Communication

Answer 10

The process of a source stimulating meaning in the mind of the receiver by means of verbal and nonverbal message.

Question 11

Process

Answer 11

Something on going with no real beginning or ending.

Question 12

Meaning

Answer 12

Reflects the idiosyncratic way in which people make sense of stimuli.

Question 13

Verbal

Answer 13

Aspects of communication.

Question 14

Syntax

Answer 14

Language or the actual words that are used.

Question 15

Semantics

Answer 15

Language or meaning of words that are used.

Question 16

Nonverbal

Answer 16

All other aspects of communication that do not involve words.

Question 17

McCrosky model of communication

Answer 17

Expanded the concept of noise to something that present throughout all communication.

Question 18

Noise

Answer 18

Anything that can get in the way of or serve to encumber communication process.

Question 19

Feedback

Answer 19

Any information via verbal or nonverbal communication that is sent in reaction to a message.

Question 20

Goals of communication

Answer 20

Builds relationships, influence others understand, reduce uncertainty on cultural levels.

Question 21

Motivations of communication

Answer 21

What a person wishes to achieve through the use of communication.

Question 22

10 misconceptions of communication

Answer 22

1.Words have meaning. 2.Communication is a verbal process. 3. Telling is communicating. 4. Communication will solve all of our problems. 5. Communication is a good thing. 6. The more you communicate, the better. 7. Communication can break down. 8. Communication is a natural ability. 9. Interpersonal communication is intimate communication. 10. Competent communication is effective communication.