Chapter 1 Vocabulary Flashcards
SBAR
Pneumonic device to increase the efficiency of information.
SMCR
Communication model proposed by David Berlo.
CRM
A management system based on the concept of error that result from breakdown in communication.
Sentinel Event
An event causing or risking serious injury or death of a patient.
Group
Compromises several individuals with individual interests and concerns working with.
Team
Individuals who come together to provide a joint product.
3 ways information is communicated?
Culture, education, and training.
8 strategies of effective teams
- Establish clear and inspiring team goals. 2. Maintain a results oriented team structure. 3. Assemble competent team members. 4. Strive for unified commitment. 5. Provide a collaboration climate and atmosphere. 6. Encourage standards or excellence. 7. Provide extrinsic support and recognition. 8. Apply principles of leadership.
5 Axioms
- Can not not, 2. Content and relationship, 3. Punctuation, 4. Digital and anagogic, 5. Symmetric or complimentary.
Communication
The process of a source stimulating meaning in the mind of the receiver by means of verbal and nonverbal message.
Process
Something on going with no real beginning or ending.
Meaning
Reflects the idiosyncratic way in which people make sense of stimuli.
Verbal
Aspects of communication.
Syntax
Language or the actual words that are used.
Semantics
Language or meaning of words that are used.
Nonverbal
All other aspects of communication that do not involve words.
McCrosky model of communication
Expanded the concept of noise to something that present throughout all communication.
Noise
Anything that can get in the way of or serve to encumber communication process.
Feedback
Any information via verbal or nonverbal communication that is sent in reaction to a message.
Goals of communication
Builds relationships, influence others understand, reduce uncertainty on cultural levels.
Motivations of communication
What a person wishes to achieve through the use of communication.
10 misconceptions of communication
1.Words have meaning. 2.Communication is a verbal process. 3. Telling is communicating. 4. Communication will solve all of our problems. 5. Communication is a good thing. 6. The more you communicate, the better. 7. Communication can break down. 8. Communication is a natural ability. 9. Interpersonal communication is intimate communication. 10. Competent communication is effective communication.
