Chapter 1- Professional Communication in a Digital, Social, Mobile World Flashcards
What is the importance of effective communication to your career and to the companies?
For Us: Helps us clearly communicate complex ideas, build mutually beneficial relationships
Companies:
- Increases productivity,
- Increases Customer relations,
- Pleasant work environment (because everyone can understand each other/ not flustering, less conflict),
- Employee relations (workers can have a sense of community).
What is the difference between medium and channel?
The medium is the form a message takes.
The channel is the system used to deliver the message.
What makes business communication effective?
- Give facts rather than vague impressions
- Present information in a concise, efficient manner
- Clarify expectations and responsibilities
- Offer compelling, persuasive arguments and recommendations
What are the elements of professionalism?
- Etiquette- respect
- Excellence- includes planning, “you” approach, revision
- Ethics - appropriateness, timing, sensitivity
What do Employers expect from you?
- Ability to organize ideas
- Active Listening skills
- Time Management and Critical Thinking Skills
Outline and describe the communication process
- Conception of Idea
- Encoding- expresses the idea in words/images
- Placing message in a medium
- Sends messages through the channel
- Receiver gets the message
- Decoding
- Response to the message- whatever feelings/thoughts/motivations the message gives
- Feedback- The response given to the sender. Can be verbal, non-verbal, or physical.
Barriers in the communication Environment
- Noise and Distraction
- Competing Messages
- Filters- human or technological systems that block/ distort (sift) info.
- Channel breakdowns.
Barriers in the communication Environment
- Noise and Distraction
- Competing Messages
- Filters- human or technological systems that block/ distort (sift) info.
- Channel breakdowns.
How to ensure successful reception of the message:
- Emphasise familiarity
- Practise Empathy
- Design for compatibility- medium and channel must be compatible with audience device
How audiences decode messages
- Perception
- Cultural beliefs
- Personal beliefs
- Individual thinking styles- a thought process that values objective conclusion vs thought process that values emotions
The process of How Audiences Respond to Messages
Audiences are better able to respond when :
- They Remember the message to act- make memorable through “you approach”
- Must be able to respond as you wish- should be literally capable of responding the way you want the/ do the action you want
- Must be motivated to respond- the message should prompt them to respond positively.
What is the social communication model?
Method of communication that is interactive, conversational and open to all to participate.
Different from the BillBoard method that just projects a message to the audience
State 3 ways how mobile technologies are changing business communication
- Mobile users are multitasking
- Enhanced productivity and collaboration
- Greater engagement
List four general guidelines for using communication technology effectively.
- Keeping Technology in Perspective-Cannot replace interpersonal communication
- Guarding Against Information Overload - Avoid sending unnecessary messages, mark and save important messages
- Using Technological Tools Productively- Know the features, Know how and how often to use
- Reconnecting With People- Interpersonal interaction is still the best- best medium richness, some situations require it
What is ethics?
Accepted principles of conduct that govern behaviour of society
