Chapter 1 - organise personal work prioties

Question 1

What are KPIs

Answer 1

KPIs ae key performance indicators, they are used to measure success and productivity of an organisation they are also used to motivate staff

Question 2

What are ethical standards

Answer 2

Ethical standards are seen as the right thing to do
they include HARASSMENT - behaviour that isn’t wanted that itimidates, offends or creates an uncoftabel environment
SEXUAL HARASSMENT- is unwanted sexual advances, requests for sex or unwanted sexual advances eg. staring comments about a persons private life
SEXUAL ABUSE- not wanted sexually can be emotional, physical or verbal
PHYSICAL ABUSE- any contact with the intent to injure, harm or cause physical suffering eg hitting punching
CLIENT INSTRUCTOR RELATIONSHIPS-unethical relationship, client comes first
CHEATING- scoring, doping
INCLUSIVE/NON-DISCRIMINATORY PRACTICES- include everyone
BULLYING- abuse that is repeated acts trying to get power over someone
CHILD PROTECTION-every child has the opjputunty to live and thrive in a productive life

Question 3

What is the SMART goal setting technique

Answer 3

SPECIFIC
MEASURABLE
ATTAINABLE
REALISTIC
TIMELY

Question 4

What is a parameter

Answer 4

PARAMETERS MEANS COMING UP WITH A CONSISTENT APPROACH OR WAY TO DO THINGS THIS IS IMPORTANT IN AN ORGANISATION SO THAT EVERYONE KNOWS HOW THINGS ARE MEANT TO BE DONE AND THERE IS CONSISTENCY IN THE WORKPLACE

Question 5

what factors affect the achievement of work objectives

Answer 5

IT IS IMPORTANT TO IDENTIFY AND BE AWARE OF FACTORS THAT MAY AFFECT YOUR ORGANISATIONS ABILITY TO ACHIEVE WORK OBJECTIVES (GOALS).
SOME FACTORS INCLUDE:
BUDGET CONSTRAINTS - do you have enough money to complete the task
COMPETING WORK DEMANDS- ability to mange tasks
ENVIRONMENTAL FACTORS (TIME, WEATHER)
RESOURCE & MATERIAL AVAILABILITY- financial/money, physical/ equipment and human- ratios
TECHNOLOGY/EQUIPMENT BREAKDOWNS- can affect efficanciy if a computer broke down how would you send email
UNFORESEEN CIRCUMSTANCES- damage to facilities strikes
WORKPLACE HAZARDS, RISK AND CONTROLS-

Question 6

what is a business plan

Answer 6

a business plan is a set of goal and a plan to achieve them

Question 7

What should a business plan include

Answer 7

a business plan should include executive summary - summarises objectives, revenue
Company description - what the company does, what it manufactures
the market- target audience for you product
competitors- who you compete against for sales
marketing and sales plan - how your company creates revenue
risks-potential risks that could occur
operational plan - what staff, equipment, facilities re needed and what do you currently have
income plan- costs, revenue outgoings
exit sratergy- how to sell business

Question 8

What is a performance plan

Answer 8

IS A PLAN USED TO GAUGE THE PERFORMANCE OF

INDIVIDUALS OR TEAMS

Question 9

what are the types of work goals/objectives

Answer 9

BUDGET TARGETS
PRODUCTION TARGETS
TEAM AND INDIVIDUAL LEARNING GOALS
TEAM PARTICIPATION
REPORTING DEADLINES
SALES TARGETS

Question 10

what are budget targets

Answer 10

budget targets are a set amount o money set aside for a task or objective eg. $200,000 for a reno

Question 11

what are production targets

Answer 11

amount of products a manufactor must create in a certain time frame

Question 12

what are team and individual learning goals

Answer 12

is the ability of a team or individual to learn a set task or goal

Question 13

what is reporting deadlines

Answer 13

reporting deadlines is the ability to compete a task within an allocated time frame

Question 14

what is team participation

Answer 14

team participation is how well a team cooperates together

Question 15

what are sales targets

Answer 15

sales targets is a value or number of amount of products you have to sell

Question 16

whats the difference between extranet internet and intranet

Answer 16

INTERNET – LINKS COMPUTER NETWORKS WORLDWIDE.
ANYTHING UPLOADED CAN BE VIEWED BY ANYONE IN THE
WORLD. COMMON WORKPLACE USES ARE EMAIL OR WEBSITES
INTRANET – A COMPUTER NETWORK THAT CAN ONLY BE
ACCESSED BY SELECT PEOPLE – IT IS AN “INTERNAL” NETWORK
THAT REQUIRES A USERNAME AND PASSWORD. AN EXAMPLE IS
PADUA’S ‘SIMON’
EXTRANET – A PRIVATE NETWORK. CAN BE USED BY
ORGANISATIONS AS A WAY TO COMMUNICATE PRIVATE
INFORMATION. SIMILAR TO INTRANET HOWEVER SOME
INFORMATION CAN BE VIEWED BY EXTERNAL PARTIES SUCH AS
CUSTOMERS OR SUPPLIERS.

Question 17

what is personal development

Answer 17

personal development is learning a new skill skill or knowledge that can help a individual advance themselves through personal or career development . is a offical document that can be recorded. can upskill a persons career

Question 18

what is external and internal training

Answer 18

external and internal training can provide an excellent oppuntinity for improvement. can teach skills to other people they can learn a skills

Question 19

what are performance appraisals

Answer 19

provide an oppuntity for employees to reflect on the work they have completed. evaluation of an employee of their contributions identify strengths, weaknesses, and goals

Question 20

what are the support and resolution stratergies

Answer 20

sharing the workload so tasks can be completed on time.
training is good as an employee who feels oncqble as they dont know the skills can learn them.
time off is a statergy but it doesn’t really resolve the problem.

Question 21

physical activity for work performance

Answer 21

people who have good wellbeing will be more efficient, will interact more be concentration and will have less sick days and playing sport / physical activity will help.