Chapter 1 Management

Question 1

what is management?

Answer 1

working through others to accomplish tasks that help fulfill organizational objectives as efficiently as possible

Question 2

management

Answer 2

getting work done through others

Question 3

efficiency

Answer 3

getting work done with a minimum effort, expense, or waste

Question 4

effectiveness

Answer 4

accomplishing tasks that help fulfill organizational objectives

Question 5

what are the four functions of management?

Answer 5

planning, organizing, leading, and controlling

Question 6

planning

Answer 6

determining organizational goals and a means for achieving them

Question 7

organizing

Answer 7

deciding where decisions will be made, who will do what jobs and tasks, and who will work for whom

Question 8

leading

Answer 8

inspiring and motivating workers to work hard to achieve organizational goals

Question 9

controlling

Answer 9

monitoring progress toward goal achievement and taking corrective actions when needed

Question 10

what are the different kinds of managers?

Answer 10

top manager, middle managers, first-line managers, and team leaders

Question 11

top manager

Answer 11

executives responsible for the overall direction of the organization

Question 12

middle manager

Answer 12

responsible for setting objectives consistent with top management’s goals and for planning and implementing subunit strategies for achieving these objectives

Question 13

first-line manager

Answer 13

responsible for training and supervising the performance of nonmanagerial employees who are directly responsible for producing the company’s products or services

Question 14

team leader

Answer 14

managers responsible for facilitating team activities toward goal accomplishment

Question 15

what do companies look for in managers?

Answer 15

technical skills, human skills, conceptual skills, and motivation to manage

Question 16

technical skills

Answer 16

the specialized procedures, techniques, and knowledge required to get the job done

Question 17

human skills

Answer 17

ability to work well with others

Question 18

conceptual skills

Answer 18

ability to see the organization as a whole, understand how the different parts affect each other, and recognize how the company fits into or is affected by its environment

Question 19

motivation to manage

Answer 19

an assessment of how enthusiastic employees are about managing the work of others

Question 20

what are the top mistakes that managers make?

Answer 20

being abrasive and intimidating; being cold, aloof, or arrogant; betraying trust; being overly ambitious; and being unable to delegate, build a team, and staff effectively