Chapter 1: Issues and Trends in Personal Communication. Flashcards
What is the link between effective business communication and personal career success?
Effective business communication can empower individuals, leading to promotion and success. It helps build credibility, uphold standards of accountability, and influence opinions and perceptions crucial to an organization’s competitiveness, productivity, and success.
What are the two key aspects of professionalism?
Professionalism involves both individual behavior and teamwork, including upholding ethical standards, maintaining professional boundaries, and working effectively in teams.
What are the three main types of workplace teams?
The three main types of workplace teams are functional, cross-functional, and self-directed.
What does it mean to be professional in a workplace?
Being professional means conducting oneself with integrity, adhering to ethical standards, and understanding the importance of professionalism and professional boundaries in a workplace
What are some goals and standards of ethical business communication?
Ethical business communication involves honesty, transparency, respect for differences, and a commitment to trust and relationship building.
What are some strategies to safeguard personal information in the workplace?
Strategies to safeguard personal information include understanding privacy issues, maintaining confidentiality, and implementing security measures for data storage and transmission.
How does digital transformation impact businesses?
Digital transformation applies technologies to change the way businesses operate, resulting in new ways of creating, selling, and delivering products and services.
It also involves adapting to innovations like machine learning, cloud computing, and artificial intelligence.
What is the role of communication in innovation and productivity?
Communication fosters creativity, critical thinking, and collaboration skills, all of which are essential for driving growth, innovation, and productivity in businesses.
What is the difference between soft skills and hard skills?
Soft skills are social, interpersonal, self-management, or language skills that complement a person’s technical abilities, while hard skills are technical know-how, tools, or techniques that equip people to work in a professional capacity.
What are the top skills employers look for in entry-level hires?
The top skills employers seek in entry-level hires include
collaboration,
teamwork,
interpersonal relationship building,
communication,
problem-solving,
analytical capabilities,
and resiliency.
What are the advantages of developing strong communication skills?
Developing strong communication skills leads to enhanced problem-solving and decision-making, increased efficiency, workflow, and productivity, and improved professional image, business relationships, and group dynamics.
What is professionalism and professional boundaries?
Professionalism refers to the conduct, behavior, and attitude expected from someone who is trained and skilled in a particular profession.
Professional boundaries are the limits that help maintain a healthy working relationship and protect both the professional and the client or colleague from potential harm or misconduct.
What are ICTs?
information and communication technologies (ICTs):
Technologies, such as mobile phone systems and
the Internet, used for transmitting, manipulating, and storing data by electronic means
Define Communication
A transactional and relational process involving the meaningful exchange of information
According to a 2016 survey, what capability was ranked second most important for entry-level job candidates by Canadian hiring managers?
Communication skills.
Who is Terry Matthews, and what qualities does he believe are important for corporate success?
Terry Matthews is the founder and chairman of Wesley Clover, a private equity and investment management firm. He believes that hard work ethic, creativity, and good communication skills are important for corporate success.
Why do businesses across North America spend billions on communication training?
Businesses spend billions on communication training because employees can spend up to 80% of their workday engaged in oral and written communication.
Moreover, companies with effective communication often outperform their less communication-savvy competitors.
What skills does the Conference Board of Canada argue are necessary for progress in the work world?
The skills necessary for progress include:
reading and understanding information in many forms
speaking and writing to command attention and promote understanding,
actively listening and appreciating other points of view,
using scientific and technological skills to clarify ideas,
sharing information via a range of technologies, managing information by gathering and organizing it
, and applying and integrating knowledge and skills from other disciplines.
What are the advantages of developing the skills mentioned by the Conference Board of Canada?
The advantages of developing these skills include enhanced problem-solving and decision-making, increased efficiency, improved workflow and productivity, and improved professional image, business relationships, and group dynamics.
What is the “Knowledge Economy”?
The Knowledge Economy refers to an economy where information is a valuable commodity and the production is based on knowledge or intellectual capital. Workers in this economy create idea-based products such as software, consulting and financial services, music, design, or pharmaceuticals.
Who is Richard Florida and what is his view on economic progress?
Richard Florida is an urban studies theorist and director of cities at the Martin Prosperity Institute at the University of Toronto’s Rotman School of Management. He believes that creativity is the driving force of economic progress and the source of competitive advantage.
What is “big data analytics” and how is it used in business?
Big data analytics is the practice of collecting, analyzing, and comparing large data sets, and identifying patterns in them to better understand consumer preferences, forecast trends, and attune strategies, products, and services.
It is commonly used in various aspects of business, including marketing, customer-relationship management, and human resources.
What is a “Risk Society” and what are some examples of risks in ICTs?
A “Risk Society” is a term used to describe a society that is characterized by unprecedented modernization and globalization, leading to unprecedented risk. Examples of risks in Information and Communication Technologies (ICTs) include piracy, cyberwarfare, and identity theft.
What is the Breach of Security Safeguard Regulations in effect as of November 1, 2018?
The Breach of Security Safeguard Regulations require companies to report breaches to the Privacy Commissioner in writing.
The report must specify the nature and cause of the breach, the time/date/period of occurrence, the type of information breached, the number of people affected, an account of how they have been informed of the breach, and actions taken by the company to reduce the risk of harm to those affected.
What is Corporate Social Responsibility (CSR) and what are the core values related to particular areas according to the UN Global Compact (UNGC)?
Corporate Social Responsibility (CSR) is a company’s voluntary contributions to sustainable development through the support of non-profit organizations and/or the creation of socially conscious corporate policies.
According to the UNGC, the core values related to particular areas are human rights, labor standards, the environment, and anti-corruption.
What is “sustainable development” and what can sustainability reporting accomplish?
Sustainable development is economic development that maintains natural resources for future generations and recognizes the relationship between economic, social, and environmental issues.
Sustainability reporting can strengthen the link between a company and its stakeholders, boost financial performance, showcase production efficiency, increase the company’s appeal to socially responsible investors, build industry credibility, set an example, and enhance company reputation.
What factors have contributed to the world’s economy becoming increasingly global since 2000?
The key factors include
web browsers promoting connectivity and the free flow of information,
software and communication platforms promoting wider cooperation,
open-source software,
outsourcing and offshoring,
and digital, virtual, mobile, and personal “amplifiers” like smartphones and WiFi.
Why is effective communication crucial in the globalized business structure?
Effective communication is key for exploring new and emerging markets, negotiating, buying and selling overseas, marketing products, and entering into joint ventures.
It’s also vital for communicating across cultural differences, time zones, language barriers, and exercising intercultural sensitivity.
What is “the diversity advantage” as referred to by RBC Financial Group?
The diversity advantage is the practice of capitalizing on talents, expertise, creativity, and strengths across diverse groups within a company to obtain greater productivity and competitive advantage.
What is the definition of “diversity” in a business context?
Diversity refers to differences among people with respect to gender, race, ethnicity, age, sexual orientation, religious belief, and physical ability, which are acknowledged, valued, and celebrated in today’s workplaces.
Who are referred to as millennials and Gen Z, and what are their work preferences?
Millennials refer to individuals born between 1981 and 1996, and Gen Z refers to those born 1997 or after.
Their work preferences include financial rewards and benefits, flexible hours, work-life balance, ongoing learning, coaching and real-time feedback, work that allows them to develop their strengths, and having access to all workplace information that they perceive to be relevant.
What is the “gig economy”?
The gig economy is a labour market characterized by a high number of freelance and contract jobs.
How has technology facilitated teamwork in the business world?
Innovations in information technology and mobile communications have made it possible for employees to be part of globally distributed teams and virtual project teams, eliminating time and space barriers and providing quality, low-cost solutions to organizational problems.
What are “disruptive technologies” as defined by Clayton Christensen?
Disruptive technologies are affordable, accessible products and services that start at the bottom of the market then move up to displace established competitors and make some existing products and services obsolete.
What is Industry 4.0?
Industry 4.0, also known as the fourth industrial revolution, is transforming the world of manufacturing through new forms of automation and data exchange as well as machine learning. It brings us closer to a fully digitized society, complete with smart home security systems, “smart factories”, cyber-physical system integration, and blockchain record-keeping technology.
What is the role of social networking sites in Canadian workplaces?
Social networking sites like Facebook, Twitter, LinkedIn, etc., have transformed communication, relationships, and marketing across Canadian workplaces.
They offer platforms to share information, build trust, promote corporate values, and aid in marketing efforts.
FIGURE 1.1 Skills and Qualities that Indicate Professionalism
What are some of the different types of teams?
FIGURE 1.2 Types of Teams
FIGURE 1.3 Principles and Boundaries for High-Performing Teams
FIGURE 1.4 The Four Stages in Team Development
