Chapter 1: Helping Process

Question 1

Efforts to offer strength and support for people who want to learn, change, and grow, or who need something when times are hard

Answer 1

helping

Question 2

Aimed to assists others with a personal, social, or psychological issue or concerns

Answer 2

counseling

Question 3

Typically refers to a mental clinical practice

Answer 3

psychotherapy (therapy)

Question 4

Attempts to change systems and institutions that hamper people in various ways and may be informed by inherent discrimination within the social context

Answer 4

advocacy

Question 5

Work with and/or on behalf of people or groups for a particular cause or policy (social barrier focused)

Answer 5

advocate

Question 6

What model do advocates work with people, with one of the goals being to increase peoples’ sense of personal power or agency?

Answer 6

Social model

Question 7

What is the difference between “Clinical” and “Non-clinical” helpers?

Answer 7

Clinical helpers - extensive supervised clinical practice experience (advanced level training)

Non-clinical helpers - work under supervision or in collaboration with clinical helpers (provide care, support, or instructions)

Question 8

Focuses on the analysis of structural oppression that imposes barriers on disabled people lives

Answer 8

Anti-Oppressive Practice

Question 9

Being helpful generally refers to doing something for others

Answer 9

Helping relationship

Question 10

Agreement about the services and compensation of the helping relationship

Answer 10

Helping contract

Question 11

The focus of the helping relationship is always on the needs of the helpee

Answer 11

Non-mutuality

Question 12

Be committed: established goals and work until goals are met

Answer 12

Investment

Question 13

What are the tricky areas within a helping relationship?

Answer 13

• liking clients/helpee/people you are working with

- wanted to be like by others

Question 14

What are the key pieces to being a good helper?

Answer 14

1) competence
2) intentionality and integrity
3) empathy
4) relationship attunement and alliance
5) ability to inspire and empower

Question 15

Parts of being competent:

Answer 15

• having extensive knowledge in the area of focus
• communication skills
• ethical and responsible behavior
• professionalism
• cultural competence
• confidence
• flexibility

Question 16

Parts of intentionality and integrity:

Answer 16

• being centered towards goal or accomplishment
• working with structure and focus
• monitoring progress

Question 17

what is the difference between “Sympathy” and “Empathy”?

Answer 17

Sympathy - denotes agreement

Empathy - denotes an understanding

Question 18

The 3 A’s of empathy?

Answer 18

1) align - imagine yourself in their shoes
2) acknowledge - (don’t try to fix) recognize the importance of sharing
3) assure - (thank you for sharing) provide assurance at the end

Question 19

Parts of relationship attunement and alliance:

Answer 19

• therapeutic alliance
• attunement
• having unconditional positive regard for the helpee

Question 20

parts of the ability to inspire and empower:

Answer 20

• belief in the individual’s capacity to grow and change
• instillation of hope
• enable agency in the helpee
• uncovering the individual’s strengths and abilities