Chapter 1: First Look

Question 1

Instrumental goals

Answer 1

Getting others to behave in the ways we want

Question 2

Abraham Maslow

Answer 2

Psychologist that suggests that the physical, identity, social, and practical needs fall into 5 hierarchical categories, each of which must be satisfied before moving onto the next. physicl>safety>social needs>self-esteem>self-actualization

Question 3

self-actualization

Answer 3

the desire to develop ourselves to the maximum

Question 4

linear communication model

Answer 4

something a sender does to a reciever

Question 5

sender

Answer 5

creates message

Question 6

encodes

Answer 6

message form, like words

Question 7

message

Answer 7

the information being transmitted

Question 8

channel

Answer 8

the medium through which the message passes

Question 9

reciever

Answer 9

the person attending to the message

Question 10

decodes

Answer 10

receiver makes sense of the message

Question 11

noise

Answer 11

distractions that disrupt transmission

Question 12

transactional communication model

Answer 12

updates and expands the linear model to better capture communication as a uniquely human process

Question 13

environments

Answer 13

fields of experience that affect how they understand others behavior

Question 14

Communication

Answer 14

a transactional process involving participants who occupy different but overlapping environments and create relationships through the exchange of messages

Question 15

What are the 5 communication principles?

Answer 15

Can be intentional of unintentional
Is irreversible
Impossible not to communicate
Is unrepeatable
Has a content and a relational dimension

Question 16

What are the 5 communication misconceptions?

Answer 16

More communication is not always better
Meanings are not in words
Successful communication doesn’t always involve shared understanding
No single person or event causes another’s reaction
Communication will not solve all problems

Question 17

interpersonal communication

Answer 17

communication between group of people

Question 18

quantitive

Answer 18

interaction between 2 people, face to face

Question 19

dyad

Answer 19

interaction between 2 people

Question 20

qualitative

Answer 20

the quality and uniqueness of communication

Question 21

impersonal communication

Answer 21

not group, public, or mass communication

Question 22

mediated communication

Answer 22

non face to face communication: messaging, emailing, blogging

Question 23

richness

Answer 23

the abundance of nonverbal cues that add clarity to a verbal message

Question 24

disinhibition

Answer 24

communicating without thinking about the message or its consequences

Question 25

How could you define communication competence?

Answer 25

There is no ideal way to communicate
Competence is situational
Competence is relational
Competence can be learned

Question 26

What are some characteristics of competent communicators?

Answer 26

A wide range of behaviors
Ability to choose the most appropriate behavior
Skill at performing behaviors
Cognitive complexity
Empathy
Self-monitoring
Commitment

Question 27

Communicative Competence

Answer 27

Communication that achieves one’s goals in a manner that, in most cases, maintains or enhances the relationship in which it occurs.

Question 28

Cognitive Complexity

Answer 28

To describe the ability to construct a variety of frameworks for viewing an issue.

Question 29

Self-Monitoring

Answer 29

The process of paying close attention to one’s behavior and using these observations to shape the way one behaves.

Question 30

What 4 concepts describe competence in intercultural communication?

Answer 30

Motivation
Tolerance for ambiguity
Open-mindedness
Knowledge and skill

Question 31

Co-Cultures

Answer 31

Differences other than national and ethnic differences which may include: age,occupation, sexual orientation, physical disability, religion, activity

Question 32

Why do we communicate?

Answer 32

Physical needs
Identity needs
Social needs
Practical goals