Chapter 1: First Look Flashcards
Instrumental goals
Getting others to behave in the ways we want
Abraham Maslow
Psychologist that suggests that the physical, identity, social, and practical needs fall into 5 hierarchical categories, each of which must be satisfied before moving onto the next. physicl>safety>social needs>self-esteem>self-actualization
self-actualization
the desire to develop ourselves to the maximum
linear communication model
something a sender does to a reciever
sender
creates message
encodes
message form, like words
message
the information being transmitted
channel
the medium through which the message passes
reciever
the person attending to the message
decodes
receiver makes sense of the message
noise
distractions that disrupt transmission
transactional communication model
updates and expands the linear model to better capture communication as a uniquely human process
environments
fields of experience that affect how they understand others behavior
Communication
a transactional process involving participants who occupy different but overlapping environments and create relationships through the exchange of messages
What are the 5 communication principles?
Can be intentional of unintentional Is irreversible Impossible not to communicate Is unrepeatable Has a content and a relational dimension
What are the 5 communication misconceptions?
More communication is not always better
Meanings are not in words
Successful communication doesn’t always involve shared understanding
No single person or event causes another’s reaction
Communication will not solve all problems
interpersonal communication
communication between group of people
quantitive
interaction between 2 people, face to face
dyad
interaction between 2 people
qualitative
the quality and uniqueness of communication
impersonal communication
not group, public, or mass communication
mediated communication
non face to face communication: messaging, emailing, blogging
richness
the abundance of nonverbal cues that add clarity to a verbal message
disinhibition
communicating without thinking about the message or its consequences
How could you define communication competence?
There is no ideal way to communicate
Competence is situational
Competence is relational
Competence can be learned
What are some characteristics of competent communicators?
A wide range of behaviors Ability to choose the most appropriate behavior Skill at performing behaviors Cognitive complexity Empathy Self-monitoring Commitment
Communicative Competence
Communication that achieves one’s goals in a manner that, in most cases, maintains or enhances the relationship in which it occurs.
Cognitive Complexity
To describe the ability to construct a variety of frameworks for viewing an issue.
Self-Monitoring
The process of paying close attention to one’s behavior and using these observations to shape the way one behaves.
What 4 concepts describe competence in intercultural communication?
Motivation
Tolerance for ambiguity
Open-mindedness
Knowledge and skill
Co-Cultures
Differences other than national and ethnic differences which may include: age,occupation, sexual orientation, physical disability, religion, activity
Why do we communicate?
Physical needs
Identity needs
Social needs
Practical goals
