Chapter 1: Communicating in the Digital-Age Workplace Flashcards
List 4 reasons as to why writing skills matter
- messages reach huge audiences
- employees seek broader hand of skills
- technical fields require strong communication skills
- businesses use media
someone that communicates, solves problems, works well with others, and makes ethical decisions has
soft skills
the rapidly changing communication technologies impacts
the way workers interact
5 ways of meeting the challenges of the information-age workplace
- “anytime, anywhere” offices
- self-directed work groups and virtual teams
- flattened management hierarchies
- heightened global competition
- emphasis on ethics
7 barriers to listening
physical barriers, psychological barriers, language problems, nonverbal distractions, thought speed, faking attention, and grandstanding
give 3 examples on how to build listening skills
can vary from: stop talking control surroundings keep open mind listen for main points capitalize on lag time listen between the lines judge ideas take selective notes provide feedback
what 3 things send silent messages
time, space, and territory
4 space zones for social interaction
intimate
personal
social
public
send positive messages
business documents
sends professional message
personal appearance
eye contact, good posture, nice appearance, and reducing physical barriers are examples of
building nonverbal skills
improving decoding skills, looking for more info, associating with people from different cultures, and observing yourself on video are examples of
building nonverbal skills
prefer direct verbal interaction, value individualism, and say “no” directly
low-context
prefer indirect verbal interaction, value group membership, and avoid saying “no”
high-context
personal achievement is based on initiative, value independence, and freedom from control
low-context cultures
resist independence, value groups, and look for census
collectivism in high-context cultures
western cultures perceive time as a
previous commodity (productivity, efficiency, and money)
eastern cultures perceive time as
holistically (more relaxed)
expect formal hierarchies
high power distance countries
tend to be more democratic and informal
low power distance countries
low-context cultures communication style has emphasis on
words
high-context cultures communication style has emphasis on
surrounding context
can bridge cultural divides and has potential to erase cultural differences
social networking
natural attitude found in all cultures
ethnocentrism
oversimplified perceptions
stereotypes
open-minded and receptive
tolerance
6 examples of how to communicate with intercultural audiences
- use simple English
- speak slowly and clearly
- encourage feedback
- observe eye messages
- accept blame
- follow up in writing
