Chapter 1

Question 1

positive nervousness

Answer 1

controlled nervousness that energizes speaker for presentation

Question 2

visualization

Answer 2

picturing oneself giving successful presentation

Question 3

critical thinking

Answer 3

focused, organized thinking; involves relationship among ideas, soundness of evidence, differences between facts and opinions

Question 4

how to reduce speech anxiety **

Answer 4

experience
prepare
think positively
use visualization
know most nervousness is not visible 
don't expect perfection

Question 5

channel

Answer 5

means to which message is being given

Question 6

frame of reference

Answer 6

background, interests, experiences

Question 7

feedback

Answer 7

messages that the listener sends back to speaker (verbal and non verbal)

Question 8

interference

Answer 8

what interrupts the speech/ keeps people from paying attention

Question 9

Speech Communication Process**

Answer 9

Speaker
Message
Channel
Frame of Reference
Feedback
Interference 
Situation

Question 10

Ethnocentrism**

Answer 10

believing that ones group or culture is superior to all other groups or cultures

Question 11

stage fright

Answer 11

anxiety over prospect of speaking in front of audience