Chapter 1-2 Flashcards

1
Q

whats an information system

A

an information system is a combination of hardware, software and communications capability, where information is collected, processed and stored.

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2
Q

what are the 3 benefits of an info system

A

info is a valuable resource, such as customers preferences

easy access to and speedy methods of exchanging info

a company who uses info systems are best places to survive in the current market.

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3
Q

what are the 3 types of internal information systems

A

direct data capture
process
indirect costs of producing information

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4
Q

what is a network

A

computers which are connected and can send information together are networked

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5
Q

3 benefits of having computers networked

A

resource sharing
storage equipment reduction
software cost reduction

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6
Q

3 benefits of having wireless technology

A

remote working
increased productivity
reduced costs as the business expands

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7
Q

3 benefits of having cloud computing

A

reduced IT costs
safe storage
improved access

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8
Q

3 controls that must be adopted before a report is created

A

cost benefit analysis
prototype
check report is not duplicated

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9
Q

what controls must be in place if information is held on a server

A

controls over viruses
clear understood policy on use of emails and IT
password system to restrict access to particular files

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10
Q

3 ways of protecting information

A

firewalls
logical access systems
passwords

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11
Q

top of anthonys hierarchy

A

strategic

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12
Q

middle of anthonys hierarchy

A

tactical

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13
Q

bottom of anthonys hierarchy

A

operational

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14
Q

what kind of planning decisions are strategic

A

long term planning

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15
Q

what kind of planning decisions are tactical

A

medium term planning and management control

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16
Q

what kind of planning decisions are operational

A

operational and short term decisions

17
Q

what is goal congruence

A

goal congruence is achieved when individuals or groups in an organisation takes actions which is their self interest as well as the best interest of the organisation as a whole.

18
Q

what are transaction processing systems

A

a TPS collects, stores, modifies, and retrieves the transactions of an organisation

19
Q

what are the 4 characteristics of a TPS

A

controlled processing

inflexibility - same process each time

20
Q

what is a management information system

A

MIS’ generate information for monitoring performance and maintaining co-ordination

21
Q

what is a executive information system

A

EIS’ provide a generalized computing and communication environment for senior managers to support strategic decisions

22
Q

what is enterprise resource planning systems

A

ERP systems are modular software packages designed to integrate the key processes in an organisation

23
Q

what is a customer relationship management system

A

a CRM system is a software application that specialize in providing info concerning an organisations products services and customers

24
Q

definition of data analytics

A

the process of collecting and examining data in order to extract meaningful business insights, which can be used to inform decision making and improve performance

25
Q

6 benefits of big data

A

better understanding of customer behaviour

targeted marketing messages

decision making

new products and services recommendations

performance measurement

costing