Chapter 1-2 Flashcards
whats an information system
an information system is a combination of hardware, software and communications capability, where information is collected, processed and stored.
what are the 3 benefits of an info system
info is a valuable resource, such as customers preferences
easy access to and speedy methods of exchanging info
a company who uses info systems are best places to survive in the current market.
what are the 3 types of internal information systems
direct data capture
process
indirect costs of producing information
what is a network
computers which are connected and can send information together are networked
3 benefits of having computers networked
resource sharing
storage equipment reduction
software cost reduction
3 benefits of having wireless technology
remote working
increased productivity
reduced costs as the business expands
3 benefits of having cloud computing
reduced IT costs
safe storage
improved access
3 controls that must be adopted before a report is created
cost benefit analysis
prototype
check report is not duplicated
what controls must be in place if information is held on a server
controls over viruses
clear understood policy on use of emails and IT
password system to restrict access to particular files
3 ways of protecting information
firewalls
logical access systems
passwords
top of anthonys hierarchy
strategic
middle of anthonys hierarchy
tactical
bottom of anthonys hierarchy
operational
what kind of planning decisions are strategic
long term planning
what kind of planning decisions are tactical
medium term planning and management control
what kind of planning decisions are operational
operational and short term decisions
what is goal congruence
goal congruence is achieved when individuals or groups in an organisation takes actions which is their self interest as well as the best interest of the organisation as a whole.
what are transaction processing systems
a TPS collects, stores, modifies, and retrieves the transactions of an organisation
what are the 4 characteristics of a TPS
controlled processing
inflexibility - same process each time
what is a management information system
MIS’ generate information for monitoring performance and maintaining co-ordination
what is a executive information system
EIS’ provide a generalized computing and communication environment for senior managers to support strategic decisions
what is enterprise resource planning systems
ERP systems are modular software packages designed to integrate the key processes in an organisation
what is a customer relationship management system
a CRM system is a software application that specialize in providing info concerning an organisations products services and customers
definition of data analytics
the process of collecting and examining data in order to extract meaningful business insights, which can be used to inform decision making and improve performance
