Chapter 1

Question 1

What is HRM?

Answer 1

policies, practices, and systems that influence behaviour, attitudes, and performances (“people practises)

Question 2

What is competitiveness?

Answer 2

company’s ability to maintain and gain market share in its industry (related to company effectiveness - satisfaction of stakeholder’s needs)

Question 3

List 8 HRM practises.

Answer 3

PATCHERS

• performance mgmt
• analysis of work design
• training
• compensation
• HR planning
• employee relations
• recruiting
• selection

Question 4

What are the 2 important challenges of HR?

Answer 4

• shifting focus of strategic to the future (from current operations)
• preparing non HR managers to develop and implement HR practises

Question 5

What is evidence based HR?

Answer 5

demonstrating that HR practises have positive influence on company’s bottom line or the company’s stakeholders

Question 6

What is an HR generalist’s role?

Answer 6

wide range of services; recruiting, compensation, employee relations

Question 7

List the 6 HR competancies

Answer 7

C
CST
BO

1. credible activist
2. cultural steward, strategic architect, talent manager/org designer
3. business ally, operational executor

Question 8

What is sustainability?

Answer 8

ability to survive and exceed without sacrificing resources of employees, community, environment

Question 9

List stakeholders in order of importance

Answer 9

SCEC

shareholders, customers, environment, community

Question 10

What are the 4 type of intangible assets?

Answer 10

CHIS

human capital, customer capital, intellectual capital, social capital

Question 11

Top LONG TERM HR challenges?

Answer 11

SMKMS

• strategic workforce planning
• management
• knowledge transfer
• management/leadership development
• succession mgmt

Question 12

Top SHORT TERM HR challenges?

Answer 12

RALAR

• retaining
• attracting
• leadership capacity
• aging workforce
• recruiting

Question 13

What is a balanced scorecard?

Answer 13

performance measurement that looks at company from perspective of internal/external customers, employees, and shareholders

Question 14

What is balanced scorecard used for?

Answer 14

• link HRM to business strategies

- evaluate extent of which HRM help objectives

Question 15

What are the main legal areas that require HR compliance?

Answer 15

CHEPS

• compensation
• health and safety
• equity
• privacy
• job security

Question 16

What is an ethical/value-based approach?

Answer 16

requires HR involvement in company policies and practises

Question 17

What is role overload?

Answer 17

combo of too much responsibility and too little time

due to inadequate staff, high expectations, complex interdependent tasks

Question 18

What are the 2 key areas necessary to eliminate role overload?

Answer 18

• immediate manager

- organizational culture

Question 19

What is total quality mgmt (TQM)?

Answer 19

companywide effort to improve the ways people, machines, and systems accomplish work

Question 20

What is the global challenge?

Answer 20

involvement in intl markers, and the entry of foreign competitors into domestic markets

Question 21

What are high performance work systems?

Answer 21

work systems that max the fit between company’s social system and technical systems

Question 22

What are the categories of firm activities and the percent of time spent on them?

Answer 22

• transformational (5-15%)
• traditional (15-30%)
• transactional (65-75%)