Chapter 1 Flashcards

1
Q

What is HRM?

A

policies, practices, and systems that influence behaviour, attitudes, and performances (“people practises)

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2
Q

What is competitiveness?

A

company’s ability to maintain and gain market share in its industry (related to company effectiveness - satisfaction of stakeholder’s needs)

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3
Q

List 8 HRM practises.

A

PATCHERS

  • performance mgmt
  • analysis of work design
  • training
  • compensation
  • HR planning
  • employee relations
  • recruiting
  • selection
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4
Q

What are the 2 important challenges of HR?

A
  • shifting focus of strategic to the future (from current operations)
  • preparing non HR managers to develop and implement HR practises
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5
Q

What is evidence based HR?

A

demonstrating that HR practises have positive influence on company’s bottom line or the company’s stakeholders

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6
Q

What is an HR generalist’s role?

A

wide range of services; recruiting, compensation, employee relations

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7
Q

List the 6 HR competancies

A

C
CST
BO

  1. credible activist
  2. cultural steward, strategic architect, talent manager/org designer
  3. business ally, operational executor
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8
Q

What is sustainability?

A

ability to survive and exceed without sacrificing resources of employees, community, environment

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9
Q

List stakeholders in order of importance

A

SCEC

shareholders, customers, environment, community

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10
Q

What are the 4 type of intangible assets?

A

CHIS

human capital, customer capital, intellectual capital, social capital

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11
Q

Top LONG TERM HR challenges?

A

SMKMS

  • strategic workforce planning
  • management
  • knowledge transfer
  • management/leadership development
  • succession mgmt
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12
Q

Top SHORT TERM HR challenges?

A

RALAR

  • retaining
  • attracting
  • leadership capacity
  • aging workforce
  • recruiting
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13
Q

What is a balanced scorecard?

A

performance measurement that looks at company from perspective of internal/external customers, employees, and shareholders

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14
Q

What is balanced scorecard used for?

A
  • link HRM to business strategies

- evaluate extent of which HRM help objectives

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15
Q

What are the main legal areas that require HR compliance?

A

CHEPS

  • compensation
  • health and safety
  • equity
  • privacy
  • job security
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16
Q

What is an ethical/value-based approach?

A

requires HR involvement in company policies and practises

17
Q

What is role overload?

A

combo of too much responsibility and too little time

due to inadequate staff, high expectations, complex interdependent tasks

18
Q

What are the 2 key areas necessary to eliminate role overload?

A
  • immediate manager

- organizational culture

19
Q

What is total quality mgmt (TQM)?

A

companywide effort to improve the ways people, machines, and systems accomplish work

20
Q

What is the global challenge?

A

involvement in intl markers, and the entry of foreign competitors into domestic markets

21
Q

What are high performance work systems?

A

work systems that max the fit between company’s social system and technical systems

22
Q

What are the categories of firm activities and the percent of time spent on them?

A
  • transformational (5-15%)
  • traditional (15-30%)
  • transactional (65-75%)