Chapter 1 Flashcards
a common understanding of something
Communication, Chase & Shamo, 2013
process by which information is exchanged between individuals through a common system of
symbols, signs or behavior.
communication
The simultaneous sharing and creating of meaning through human symbolic interaction
communication, Seiler
and Beal
TYPES OF NEEDS SERVED BY COMMUNICATION (Kory Floyd, 2009)
- Physical Needs
- Relational Needs
- Identity Needs
- Spiritual Needs
- Instrumental Needs
- Process of people reacting to the various attitudes and behaviors of other individuals
communication, Sonia Sygaco,
2018
helps us maintain physical and mental well being
pyhsical needs
– helps us form social and personal relations
relational needs
helps us figure out who we are and who we want to be
identity needs
share beliefs and values with others
spiritual needs
helps us accomplish many day-to-day tasks.
Instrumental Needs
a one-way process where a source initiates communication by encoding a message and conveying or transmitting it through a communication channel for a receiver to decode. For example, you want to inform a friend that you will be late for your meeting.
Communication as action
- includes all the same elements in the action model: source, message, channel, receiver, noise, encoding & decoding and adds: feedback and context.
Communication as Interaction
– refers to verbal and non-verbal
Feedback
– physical or psychological environment
Context
maintains that both people in a conversation are simultaneously sources and receivers and that the communication flows in both directions at the same time.
Communication as transaction
- Intentional communication that happens within the bounds of specific contexts.
- Communication applied in a specific setting, environment, scene, social relations and culture.
Purposive Communication
– sender of the message
Source
– the information you want to convey
Message
– the process of converting your idea or thoughts of the information into verbal and/or nonverbal symbols that can be understood by the receiver of the message
Encoding
– the manner in which your message or information is conveyed. It may done through face – to – face conversation, telephone call, video conference or written communication (text message, email, letter, memorandum, report)
Channel
the receiver’s mental processing of your message into the meaning suggested by the verbal and/or nonverbal symbols you use as sender.
Decoding
– the receiver’s response to your message
Feedback
– the person or group of people who will get your message
Receiver
– the situation in which the communication takes place
Context
- source and encoder of the idea
- Has the skills required in transmitting messages
Sender
- decoder of messages
- Receives the message and interprets it
Receiver
- use polite words and tone shows respect to others when we are communicating
Courtesy
should use correct words, proper grammar, pronunciation, sentence construction and delivery
. Clarity-
saying what needs to be said in as few words as possible - Avoid using unnecessary words
Conciseness
- to be specific
Concreteness
– give important details (Who, What, When, Where, Why, and How)
Completeness
-result of the interaction between the sender and receiver
Feedback
-pathway device wherein messages pass through from the sender to receiver
Channel
- anything that could impede with the communication process.
Noise/Barriers
– are our own set of rules, so others are neither expected nor required to follow them
Morals
– rules accepted and approved by society, so they are imposed upon everyone
Ethics
Spoken communication entails using one or more words where most of the stimuli of communication is categorized as intended verbal messages. However, clear they are, verbal symbols can at times send the wrong message.
Verbal Messages
Give me the 6 PRINCIPLES OF COMMUNICATION/TIPS IN COMMUNICATION
- Know your audience.
- Know your purpose
- Know your topic
- Anticipate objections
- Achieve credibility to your audience
- Present information in several ways.
- is communicating in ways that are effective and appropriate in a given situation.
Communication competence
- ability to demonstrate organized, cohesive and coherent thoughts in spoken or written texts is related to communication competence
Discourse competence
– related to communication competence
- ability of a speaker to adapt to the use of verbal and nonverbal language to compensate for communication problems caused by the speaker’s lack of understanding of proper grammar use and/or insufficient knowledge of social behavioral and communication norms.
Strategic competence
- means our communication achieves its goal
Communicating effectively
-attending to the rules and expectations that apply in a social situation
Communicating appropriately
