Chapter 1

Question 1

microagressions

Answer 1

everyday slights, put downs, invalidations, and insults directed to socially devalued group members by well-intentioned people who are often unaware

Question 2

cultural competence

Answer 2

become aware of worldviews, their assumptions of human behavior, their misinformation and lack of knowledge, and their biases/prejudices

Question 3

3 forms of resistance to diversity training

Answer 3

cognitive, emotional, behavioral

Question 4

cognitive resistance

Answer 4

denial

Question 5

emotional resistant

Answer 5

the major obstacle to multicultural understanding
blocks a persons ability to acknowledge, understand, and make meaning out of strong and powerful feelings associated with multicultural topics
guilty, angry, defensive, turned off, helpless

Question 6

primary subjective emotion encountered by white ppl

Answer 6

anxiety

Question 7

defensiveness and anger stems from 3 sources

Answer 7

feeling unfairly accused
being told the substance or stance they take is wrong
confronting information suggesting that have benefitted from racial privilege

Question 8

white guilt

Answer 8

refer to the individual and collective feelings of culpability experienced by some white Americans for the racist treatment of people of color, both historically and currently

Question 9

behavioral resistance

Answer 9

helplessness on how to fix issue

Question 10

hopelessness

Answer 10

a feeling of despair and of giving up, a self-belief that no action will matter and no solution will work