Chapt 7 Flashcards
1
Q
- The field of training and development, also known as __________ involves all of the purposeful activities directed at learning that contributes to desired change in individual, group, and organizational behavior
A
Human Resource Development (HRD)
2
Q
- Various studies have identified __________ as a primary if not the most important standard that customers use in evaluating the quality of a product or service:
A
Reliability
3
Q
- Training is important for reducing the __________ or time it takes for an employee to achieve an acceptable level of performance mastery.
A
Learning Curve
4
Q
- Typically __________ knowledge is not consciously reflected upon, but simply drawn on as work tasks demand
A
Tactic
5
Q
- The __________ deals with emotions, feelings, values, beliefs, attitudes, expectations-all often combined into the general category of motivation.
A
Affective Domain
6
Q
- To ensure that training is used effectively and has the desired impact on employee and organizational performance, training and development efforts should be guided by a __________ approach.
A
Systems
7
Q
Under the __________ level of needs assessment the nature of the particular performance to be mastered is carefully examined and the training content for supplying new knowledge or skills to enable this desired performance is considered.
A
Work Operations
8
Q
- At the __________ level of needs assessment the particular needs or characteristics of the trainee or trainees are carefully considered. Besides the level of familiarity with the training material, particularly relevant to global business at this level are such personal factors as trainee language skills, technical and basic skills, and cultural influences.
A
Individual
9
Q
- What is the ability to monitor, care for, adapt, and renew oneself to maintain strength and vitality amid the ongoing demands of rapid change, uncertainty, complexity, and otherwise stressful working conditions of international business, often involving planning for achieving balance in intellectual, physical, spiritual, and social realms of life?
A
Self Management
10
Q
- An appreciation and interest in other cultures as well as sensitivity to and flexibility in dealing with cross-cultural differences in various settings, including working in and managing multicultural teams in international business is known as:
A
Cultural Acumen
11
Q
The most powerful way to develop multiple and deep global competencies
A
Living and working abroad
12
Q
- The degree to which the work in the new foreign assignment is similar to past work in which the expatriate has been engaged is called:
A
Job Thoughness
13
Q
- Also referred to as cultural distance, the degree to which the values, norms, and attitudes of the foreign culture match the expatriate’s home culture is known as:
A
Cultural Thoughness
14
Q
- Conditions related to this factor include differences in norms and rules for written, oral, and interpersonal interaction; frequency of foreign interaction required; difficulty in learning the predominant foreign language; length of the foreign assignment; and common modes of information exchange.
A
Communication Toughness
15
Q
Efforts designed to address immediate learning need within an organization
A
Training
