Chap 9 Flashcards
Communication
Sharing info between two or more people to achieve common understanding
Sender
To encode message
sent message to receiver - noise
Receiver
Decodes message
Channel feedback / recieveee feedback - Josie
Noise
Distractions and interruptions
Interpersonal communication
Direct verbal or non verbal interaction between two or more active participants
Formal communication
Follows formal structure of orginization - involving orginization sanctioned info
Cons - telephone game - distortions of message on side
Informal communication
Spontaneous interaction outside formal structure
Rumors gossip
Communication media *
Richness
- amount of info a medium can convey
Lean media to rich
Online stuff - spread sheets emails- to face to face video chat
High richness media
Face to face
Low richness *
Mass communication - one way & quick
High richness *
Personalized
Two way
Takes more time
Non verbal communication
Takes place without using spoken or written language
Thru facial expression / body language
Categories of non verbal com
Body language
Gestures
Baby talking - para language
Org communication
Centralized - all communications pass thru central point
One or few members controls network
Decentralized - no single member of network dominates info exchange
Downward communication
Communication flowing from supervisor to subordinate
Influence
Implementation
Howard’s communication
Communication that flows from subordinate to supervisor
Problems
Horizontal com
Communication that takes place between and along ppl of same level
360 feedback
Downward , upward and horizontal implemented at same time
Barriers to communications
I
Individual barriers
Differing perception , status etc
Organizational barriers
Info overload , time pressure
Overcoming communication barriers
Encourage proactive individual actions
Know ur audience
