Chap 7

Question 1

Stress

Answer 1

Feeling of tension when a person perceives a situation exceeds their ability to cope

Question 2

Job stress

Answer 2

Feeling that one’s capabilities , resources of needs do not match the demands or requirements of the job

Question 3

Job stress based on

Answer 3

Individual reaction to a situation

Source of stress (stressor) is real or imagined

Question 4

Three main stressors

Answer 4

Politics / future of nation
Finance
Job security

Question 5

Stress types

Answer 5

Acute stress
Short term
Reaction to immediate threats
Ex-traffic jam , argument with partner
Can be thrilling

Question 6

Stress types

Answer 6

Chronic stress
Long term
Reaction to ongoin situation
Ex- bus driver stuck in traffic daily

Question 7

Stress - good or bad

Answer 7

Eustress- positive stress
Energizing
Motivation
Ex skydiving

Question 8

Stress bad

Answer 8

Distress
Negatvie stress

Question 9

Model of workplace stress

Answer 9

Demand - control
Workplace demands faced
Control exerted in meeting demands

Question 10

Effort

Answer 10

Reward imbalance
Effort required
Rewards received as a result of effort

Question 11

Stressors

Answer 11

Environmental conditions that cause individuals to experience stress

Question 12

Role conflict

Answer 12

Situation where different roles lead to conflicting expectations
Doing x&y same time

Question 13

Role ambiguity

Answer 13

Situation where goals , expectations and or basic job requirements are unclear

Workload - occupation, resource inadequacy , job insecurity

Question 14

Consequence of stress

Answer 14

Burn out
- physical or emotional exhaustion - fatigue

Question 15

Organization stress managment

Answer 15

I’m ready autonomy and control
Ensure proper compensation
Improve work conditions