Chap-12 terms

Question 1

orientation

Answer 1

process of completing new hires employment related paperwork and familiarizing them with their jobs, coworkers, work spaces, work tools, and the company’s policies and benefits

Question 2

socialization

Answer 2

long term process of planned and unplanned, formal and informal activities and experiences through which an individual acquires the attitudes, behaviors, and knowledge needed to successfully participate as an organizational member and learns the firms culture

Question 3

culture

Answer 3

norms, values, behavior patterns, rituals, language, and traditions that provide a framework that helps employees interpret and understand their everyday work experiences

Question 4

employee engagement

Answer 4

degree to which employees are engaged in their work and how willing they are to put in extra effort

Question 5

individual socialization

Answer 5

socialization process where newcomers are socialized individually as in an apprenticeship

Question 6

collective socialization

Answer 6

socialization process where newcomers go through a common set of experiences as a group

Question 7

formal socialization

Answer 7

structured socialization process conducted outside of the work setting using specifically designed activities and materials

Question 8

informal socialization

Answer 8

unstructured, on the job socialization process conducted by a new hires coworkers

Question 9

sequential socialization

Answer 9

socialization process that follows a specific sequence of steps

Question 10

random socialization

Answer 10

socialization steps are ambiguous or changing

Question 11

fixed socialization

Answer 11

socialization process where new hires are informed in advance when their probationary status will end

Question 12

variable socialization

Answer 12

socialization process where employees receive few clues as to when to expect their probationary periods to end, and the timeline isn’t necessarily consistent across employees

Question 13

tournament socialization

Answer 13

socialization process where each stage is an “elimination tournament” and a new hire is out of the organization if he or she fails

Question 14

contest socialization

Answer 14

socialization process where each stage is a “contest,” and each new hire earns a track record, or “batting average” after each stage

Question 15

serial socialization

Answer 15

socialization process where supportive organizational members serve as role models and mentors for new hires

Question 16

disjunctive socialization

Answer 16

socialization process where newcomers are left alone to develop their own interpretations of the organization and situations they observe

Question 17

investiture socialization

Answer 17

socialization process that reaffirms newcomers self confidence and reflects the fact that the organizations senior members value the knowledge and personal characteristics of the newcomers

Question 18

divestiture socialization

Answer 18

tries to deny and strip away certain personal characteristics

Question 19

optimal turnover

Answer 19

turnover level that produces the highest long term levels of productivity and business improvement

Question 20

voluntary turnover

Answer 20

turnover due to an employees choice

Question 21

involuntary turnover

Answer 21

turnover due to the organization asking an employee to leave

Question 22

functional turnover

Answer 22

turnover that results in the departure of poor performers

Question 23

dysfunctional turnover

Answer 23

turnover due to the departure of effective employees

Question 24

avoidable turnover

Answer 24

turnover an employer could’ve prevented

Question 25

unavoidable turnover

Answer 25

turnover an employer could not have prevented

Question 26

exit interviews

Answer 26

interviews in which separate employees are asked about why they are leaving the firm. The goal is to acquire info that can be used to improve the working conditions of the firms current employees

Question 27

job sharing

Answer 27

arrangement where two people work together to fill one job

Question 28

flextime

Answer 28

arrangement that allows employees to work hours other than a typical eight hour shift

Question 29

telecommuting

Answer 29

arrangement where employees work from a location other than their employer facilities, such as their homes

Question 30

mobility barriers

Answer 30

factors that make it harder for employees to leave an organization

Question 31

mobility policies

Answer 31

policies that dictate how people can move between jobs within an organization

Question 32

workforce redeployment

Answer 32

moving employees to other parts of the company or to other jobs

Question 33

downsizing

Answer 33

process of permanently reducing the numbers of a firms employees so as to improve the efficiency or effectiveness of the firm

Question 34

layoff

Answer 34

temporary end to employment

Question 35

attrition

Answer 35

normal reduction of a firms workforce due to the retirement, death, or resignation of employees

Question 36

hiring freeze

Answer 36

policy where no new employees are hired for a certain period of time