Changes In An Organization

Question 1

Is the planned PROCESS OF CHANGE in an organization’s culture through the utilization of behavior science techniques, research, and theory (Burke, 1994)

Answer 1

Organizational Development

Question 2

This is when the leader IDENTIFIES an undesirable situation and seeks to CHANGE it

Answer 2

Start Point

Question 3

Making organizations function better

Answer 3

Focus

Question 4

Actions - achieving results through planned activities

Answer 4

Orientation

Question 5

1 of the FOUR MAJOR STEMS OF OD, participants LEARN FROM THEIR OWN ACTIONS and the group’s evolving dynamics

Answer 5

T-Group (Lab Training)

Question 6

2 of the FOUR MAJOR STEMS OF OD, developing RELIABLE QUESTIONNAIRES, collecting data from personnel, analyzing it for trends, and feeling the results back to everyone for action and planning

Answer 6

Survey Feedback Technology

Question 7

3 of the FOUR MAJOR STEMS OF OD, taking ACTION, RE-DIAGNOSING, and taking new action

Answer 7

Action Research Diagnosing

Question 8

4 of the FOUR MAJOR STEMS OF OD, integrate SOCIAL requirements of employees with technical requirements needed to do work in provided environment

Answer 8

Sociotechnical & Socioclinical Approaches

Question 9

The FIRST step in the organizational change, in which employees look for practices and policies that WASTE TIME and are UNPRODUCTIVE

Answer 9

Sacred Cow Hunt

Question 10

Unnecessary PAPERWORK, usual forms and reports that cost organization money to prepare, distribute and read

Answer 10

PAPER Cow

Question 11

How much meeting TIME was spent and wasted doing business as opposed to socializing

Answer 11

MEETING Cow

Question 12

Unnecessary DEADLINES, requiring work to be done “by tomorrow” is sometimes unnecessary

Answer 12

SPEED cow

Question 13

Org must convince employees and other stake holders that the current state of affairs is UNACCEPTABLE and that CHANGE is NEEDED

Answer 13

Unfreezing

Question 14

The org takes steps to MOVE the organization to the desired state

Answer 14

Moving

Question 15

The org develops ways to KEEP the new change in place such as formalizing NEW POLICY & REWARDING employees for behaving in a manner consistent with the new change

Answer 15

Refreezing

Question 16

Stage wherein the employee DENIES any changes will actually take place

Answer 16

Denial

Question 17

Employee BEGINS TO BELIEVE that change will actually occur

Answer 17

Defense

Question 18

Employee begins to realize not only that the organization is going to change but that the employees are GOING TO HAVE TO CHANGE as well

Answer 18

Discarding

Question 19

At this stage, employees TEST the new system, learn how it functions and begin to MAKE ADJUSTMENTS

Answer 19

Adaptation

Question 20

In this final stage, employees have been IMMERSED in the new culture

Answer 20

Internalization

Question 21

CONTINUAL process of upgrading or improving

Answer 21

EVOLUTIONARY change

Question 22

“Real Jolt to the System” that drastically changes the way things are done

Answer 22

PROCESS change

Question 23

People who ENJOY change and often make changes just for the sake of it

Answer 23

Change AGENTS

Question 24

People who are NOT AFRAID of change but only want to make changes if it will improve the organization

Answer 24

Change ANALYSTS

Question 25

People who will probably NOT INSTIGATE change but are willing to change

Answer 25

RECEPTIVE changers

Question 26

People who will not certainly instigate or welcome change but they will change IF NECESSARY

Answer 26

RELUCTANT changers

Question 27

People who HATES change, are SCARED of it and will do anything to keep change from occurring

Answer 27

Change RESISTERS

Question 28

Comprises the shared values, beliefs and traditions that exists among individuals in an organization (Schein, 2010; Weber, 1996)

Answer 28

Organizational Culture

Question 29

A work schedule that allows employees to CHOOSE their own work hours

Answer 29

Flexitime

Question 30

The hours in a flexitime schedule during which every employee MUST WORK

Answer 30

Core Hours

Question 31

Part of a flexitime schedule in which employees may choose WHICH HOURS to work

Answer 31

Flexible Hours

Question 32

A flexitime schedule in which employees can choose their own hours WITHOUT any advice notice or schedule

Answer 32

Gliding Time

Question 33

Pay that is equivalent to one month pay or at least one-half month pay for every year of service, whichever is higher

Answer 33

Separation Pay

Question 34

The services or the employee are in EXCESS of what is reasonably demanded by the actual requirements of the enterprise

Answer 34

Redundancy