Change Management Roles & Responsibilities

Question 1

Define 4.6 Change management roles & responsibilities

Answer 1

A change effort may involve individuals specifically selected to advise the project team on potential change risks, such as an advisory committee.

The CM team may engage additional individuals or groups (outside the change team) to help assess change effects; prioritize change management tasks; provide feedback on the CM strategy, plan, and tactics; and execute and support the change process at the stakeholder level.

Question 2

What are the roles in a change effort?

Answer 2

Change professionals:

• CM Practitioner
• CM Team
• CM Lead

Roles to support stakeholders:

• Sponsor
• Change agent

Question 3

What is a change management practitioner?

Answer 3

An individual responsible for coordinating, applying, and tracking change management tools or activities. This individual is not responsible or accountable for the change strategy.

Question 4

What is the change management team?

Answer 4

A group of individuals who work together facilitating CM activities to design, analyze, develop, and enable the organization to own and effectively drive adoption, usage, and proficiency.

Team members ensure activities are completed, feedback is gathered, training is conducted, and communications are delivered in various formats.

Question 5

What is a change management lead?

Answer 5

The individual accountable and responsible for the change strategy, who assesses the change, outlines a change plan and implements CM.

This individual had direct day-to-day control over the CM team, the change project schedule, associated budgets, and resources.

The CM lead is the primary liaison to the sponsor, project manager, leadership, overall project team, and stakeholders.

Question 6

What is a sponsor?

Answer 6

The individual or group in the organization accountable for the realization of the benefits of a change.

The sponsor defines and champions the overall change goals, scope, and definition of success. This individual or group influences peers and other senior leaders to gain support and provide leadership to achieve the stated vision. This role has ultimate decision-making and funding authority and provides constant visibility to the change effort.

Question 7

What are change agents?

Answer 7

Functional or social leaders, middle management, and SMEs from different areas in the organization who are trusted colleagues, stakeholders, and executives for their insight into and understanding of the organization.

These individuals may be selected for their (informal, non-hierarchical) network and influence (without authority) over other individuals or groups.

They model the required behaviors in their areas, provide feedback on change activities, and actively engage with others around change activities.