Change Management in Health Informatics Flashcards

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1
Q

can influence the way dynamic business tasks are led, including the computerization of a particular business segment.

A

Operational changes

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2
Q

occur when the business direction, in relation to its vision, mission, and philosophy, is altered. For instance, changing the business technique from business growth to increasing market share in the overall industry is a case of strategic change.

A

Strategic changes

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3
Q

influence the internal organizational culture, for example, the way the business is conducted, such as actualizing a CQI (continuous quality improvement) framework.

A

Cultural changes

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4
Q

in human resources occur primarily due to political reasons of varying types, commonly changes that happen on top patronage levels in the government agencies.

A

Political changes

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5
Q

tend to have the highest impacts on the lower organizational levels, because the frontline employees are mostly affected.

A

operational changes

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6
Q

Employees working at the upper-levels might be
indifferent as to the changes, which may cause significant distress to those attempting

A

implementation of change.

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7
Q

is more strongly felt on the higher levels of the
organization. When change occurs relatively in a bureaucratic organization, those working on the bottom level often notice the change at the top (Lorenzi & Riley, 2000).

A

political changes

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8
Q

have varying degrees of impact on both the
organization, and in effect, its clientele.

A

organizational changes

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9
Q

proposed by the universally recognized
founder of social psychology in the 1950s. It is still highly relevant today and often used as the basis for
many change management strategies.

A

Kurt Lewin’s three-step “Unfreeze-Change-Refreeze” model,

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10
Q

an acronym for a strategy that encompasses: “Awareness of the business reasons for change; Desire to engage and participate in the change; Knowledge about how to change, Ability to implement change, and Reinforcement to ensure change sticks”.

A

Proski’s ADKAR® Model:

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11
Q

developed by Harvard Business School’s John Kotter, focuses on efficient and effective change management in a competitive world. Highlights include building a strong, collaborative team and a solid strategy; creating effective communication channels; supporting staff empowerment; using a phased and steady approach; and securing the change within an organization’s culture (QuickBase, 2017).

A

Kotter’s 8-Step Model of Change,

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12
Q

is a series of tools, techniques and processes aimed at successfully effecting change. These tools and techniques can be implemented in a variety of contexts, but often they support the application of other initiatives such as Six Sigma, CRM, Total Quality Management or enterprise applications such as SAP.

A

Change management

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13
Q

Downey (2008) describes common tools and techniques that a change management practitioner might use during a change initiative, which include:

A
  • Questioning skills to gather information about the ‘as is’ and ‘to be’ status of the business process
  • Process mapping for both ‘as is’ and ‘to be’ processes
  • Gap analysis
  • Business case development
  • Project management
  • Problem solving
  • Requirements elicitation techniques
  • Negotiation skills.
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14
Q

These KPIs might include:

A
  • Reducing rework by x%
  • Improvement in stakeholder satisfaction, for example, customer/employee surveys
  • Reduced time to market
  • Enhanced speed of delivery
  • The return on investment, that is, the total cost to implement the initiative versus total savings gained from the initiative per period.
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15
Q

that is, the total cost to implement the initiative versus total savings gained from the initiative per period.

A

return on investment

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16
Q

credentialed with their academic preparation, work experience, commitment to patient advocacy, and professional code of ethics, have a specialized skill set that uniquely qualifies them to assume the role both of privacy official and/or security officials who store, protect, and transmit information in all media and formats (May, 2014).

A

Health Information Management (HIM) professionals,

17
Q

A Health Information Management professional:

A

*Collects, aggregates, analyzes, and disseminates patient health information.
*Committed to the timely and accurate collection of health information and its maintenance, storage, retentions, and disclosure.
*Represents patients’ interest in matters of privacy and security, information release, and issues and guidelines regarding record access.
*Certified by the American Health Information Management Association.
*Ensures confidential patient information is kept private, secure, and in accordance with federal and state laws.

18
Q

are the stewards and guardians of patient health information. They represent the patient’s interests in matters of privacy and security, information release, issues and guidelines regarding record access,
and general consumer education about personal health records.

A

Health Information Management professionals

19
Q

Advancements in ICT (information and communication technology) are upsetting not only traditional businesses, but even those not immediately thought of as probable beneficiaries—such as the healthcare sector.

A

The Philippine Health Information Profession

20
Q

is to utilize information and communication technologies in the health sector. This will assist in the delivery of health services and manage health systems for greater efficacy, with the ultimate goal of providing universal healthcare for the Filipinos.

A

e-Health Strategic Framework and Plan for 2014 to
2020

21
Q

For an archipelago such as the Philippines, the delivery of healthcare services might prove to be
challenging. Fortunately, the rise of Telemedicine within the region, as discussed above, has been a beneficial turn of events for the Philippine Healthcare sector.

A

TELEMEDICINE IN THE PHILIPPINES

22
Q

Common features include 24/7 call centers, diagnosis using images sent via email, medical certificates, and treatment plan summaries. These kinds of telemedicine centers usually have a
corresponding mobile app to facilitate easier access.

A

Medgate and Lifeline.

23
Q

These providers are usually in partnership with other international telemedicine centers.

A

MyPocketDoctor and MyDocNow.