Change Management

Question 1

There are 3 elements; ability to adjust self to changed, unexpected, or ambiguous situations

Answer 1

Adaptability

Question 2

Cognitive flexibility, Emotional flexibility, Dispositional flexibility

Answer 2

The 3 elements of Adaptability

Question 3

The ability to use different thinking strategies & mental frameworks; having a backup plan

Answer 3

Cognitive flexibility

Question 4

The ability to vary your approach to dealing with your own and others emotions

Answer 4

Emotional flexibility

Question 5

The ability to remain optimistic & at the same time realistic

Answer 5

Dispositional flexibility

Question 6

Scan the environment, Develop understanding, create strategies

Answer 6

What 3 things SNCOs with cognitive felxibility do habitually

Question 7

Understand and manage emotions, connect & address others’ emotions, emotional engagement, balance emotions & actions

Answer 7

4 things SNCOs with emotional flexibility do

Question 8

Disponsitional flexibility can be seen in 3 things:

Answer 8

optimism, support, self-identification of tendencies

Question 9

Jansen’s 4 stages of change

Answer 9

Comfort, Denial, Confusion, and Renewal

Question 10

5 Levels or reactions to change

Answer 10

Innovators, early adopters, early majority, late majority, laggards

Question 11

Pressures for Change

Answer 11

Information technology, globalization, peace, demographic

Question 12

8-Step Change Process

Answer 12

Establish a senseof urgency, create a guiding coalition, develop a vision, communicate the vision, empower employees to action, creating short term wins, consolidating gains, anchoring the new approaches