Change Management Flashcards
Adaptable
The ability to adjust to change, unexpected, or ambitious situations by actively seeking information and by demonstrating openness and support of different and innovative change ideals
Elements of Adoptable
Cognitive Flexibility
Emotional Flexibility
Dispositional Flexibility
Cognitive Flexibility
Ability to use different thinking strategies and mental framework
NCOs will
Scan the environment
Develop an understanding of what’s going on
Create strategic to address issues
Emotional Flexibility
Ability to vary approach to deal with your emotions and those of others
NCOs will Understand and manage emotions Connect and address the emotions of others Engage emotionally Balance emotions and actions
Dispositional Flexibility
The ability to remain optimistic and at the same time realistic
NCOs will be seen as
Optimism
Supportive
Self-identification of tendencies
Role in the change process
Change sponsor
Change agent
Change target
Change sponsor
The people responsible for initiating change within an organization
They have power to determine why, when, and how change occurs
Change Agent
Those responsible for implementing of change in an organization
Where the rubber meets the road
Proactively coordinates the transition using a systematic approach
Change Target
The individual or group who actually undergo the change
The ones most affected by the new policy or procedures
Mayo’s 4 levels of change
Knowledge
Attitude
Individual Behavior
Group Behavior
4 Levels of change
Knowledge
Easiest change
Learning something new. Reading, hearing or other persons experiences
4 Levels of change
Attitude
Linked to personnel emotions. Positive or negative
4 Levels of change
Individual Behavior
Significantly difficult and time consuming
Old habits stand in way
Putting your knowledge and attitude into action
4 Levels of change
Group Behavior
Most difficult
Will take time and patience
The “We have always done it this way” comes into play
Directive change cycle
External force and power from Commander, superintendent, or supervisors
Imposed upon a group or organization without input from the change target
Comes from the change sponsor
