Change Management Flashcards
What will people do if they have high skill and high willingness?
They will do something
What will people do if they have low skill and low willingness
They won’t do something
Willingness is associated with and known as this/these terms and change management. Select all that apply.
Ability
Intellect
(Kulang)
What will people do if they have low skill, but high willingness?
they can’t do something
What would people do if they have high skills, but low willingness
They won’t do something
Desired behavior change is achieved by helping people understand and internalize change and by preparing them to be successful contributors in the future state T/F
True
Change management aims to enhance employee satisfaction, moral, and engagement T/F
True
Change management aims to maintain a stagnated way of doing things in the company. T/F
False
The focus of change management is the people . T/F
True
The objective of change management is to maintain behavior problem. T/F
False
Change management deals with the simplicities of human behavior. T/F
False
The objective of change management is to change behavior problem T/F
True
Change management encourages organizations to be more secluded and secretive from its employees. T/F
False
Change management DOES NOT and to improve . organizational outcomes and performance. T/F
False
Change management deals with the complexities of human behavior. T/F
True
It is sufficient for the organization to influence only willingness in order to succeed T/F
False
For success to be achieved, the organization is by no means responsible for creating a supportive environment T/F
False
The organization must influence both willingness and ability in order to succeed T/F
True
Providing needed training and resources to the employees is NOT among the responsibilities of the organization. T/F
False
Creating an environment for success involves both the organization and individuals working in the organization. T/F
True
Sustainability refers to the ability to be maintained for only a short period of time
T/F
False
Employees need to be supported on both an emotional level to commit and on an intellectual level to be able
T/F
True
Creating an environment for success and tails that change can be managed well, but only for a short term. T/F
False
Creating an environment for success involves ONLY the organization, while excluding of the individuals working for the organization. T/F
False
Organization should create a supportive environment in order for success to be attained. T/F
True
This refers to the degree of appropriateness and timeliness of reward for demonstrating desired new behaviors and consequences for sticking to the old ways
Reinforcement
This refers to guess cascade of sponsors down through the organization, and, just as importantly, from the employee’s direct supervisor
Leadership
Perceived support, or lack of support, for a change from zero executives in the company
Leadership
This element believes that understanding the past is important in planning for the future.
Organizational history with change
Previous organizational experience with change -good or bad-influence users perception and expectation of the EMR implementation.
Organizational history with change
Quality and frequency of verbal and written message that describe the desire future state.
Communication
Tells why the change needs to happen and what will happen if change isn’t made.
Communication
Explains how the company will prepare and support people to success.
Communication
Describes local details such as timelines, etc.
Communication
This refers to the degree which users are involved, every step of the way, either directly or indirectly
Participation
Elements of willingness and ability
Leadership
Communication
Reinforcement
Participation
Organizational history with change
Training and support DO NOT repair people to perform new job expectations T/F
False
Having safe opportunities to practice is not important to proficiency development and sustainability
T/F
False
Having safe opportunities to practice is important to proficiency development and sustainability. T/F
True
Training and support aim to prepare people to perform new job expectations T/F
True
Most people need to practice something new to develop competence and confidence T/F
True
Also known as ‘minds’ or ‘skills’.
Ability
Requires an effective training program that is role-based and internationally focused
Training and Support
Which of the following is/are the components of the Three Legged Stool? Select all that apply.
People
Process
Technology
Necessary but not sufficient
Conceptual Understanding
Willingness is associated with and known by this/these terms in Change Management. Select all that apply .
Ability
Improving ability DOES NOT entail telling people what we want them to do.
T/F
False
