Change Management Flashcards

1
Q

What will people do if they have high skill and high willingness?

A

They will do something

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2
Q

What will people do if they have low skill and low willingness

A

They won’t do something

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3
Q

Willingness is associated with and known as this/these terms and change management. Select all that apply.

A

Ability
Intellect
(Kulang)

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4
Q

What will people do if they have low skill, but high willingness?

A

they can’t do something

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5
Q

What would people do if they have high skills, but low willingness

A

They won’t do something

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6
Q

Desired behavior change is achieved by helping people understand and internalize change and by preparing them to be successful contributors in the future state T/F

A

True

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7
Q

Change management aims to enhance employee satisfaction, moral, and engagement T/F

A

True

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8
Q

Change management aims to maintain a stagnated way of doing things in the company. T/F

A

False

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9
Q

The focus of change management is the people . T/F

A

True

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10
Q

The objective of change management is to maintain behavior problem. T/F

A

False

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11
Q

Change management deals with the simplicities of human behavior. T/F

A

False

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12
Q

The objective of change management is to change behavior problem T/F

A

True

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13
Q

Change management encourages organizations to be more secluded and secretive from its employees. T/F

A

False

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14
Q

Change management DOES NOT and to improve . organizational outcomes and performance. T/F

A

False

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15
Q

Change management deals with the complexities of human behavior. T/F

A

True

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16
Q

It is sufficient for the organization to influence only willingness in order to succeed T/F

A

False

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17
Q

For success to be achieved, the organization is by no means responsible for creating a supportive environment T/F

A

False

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18
Q

The organization must influence both willingness and ability in order to succeed T/F

A

True

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19
Q

Providing needed training and resources to the employees is NOT among the responsibilities of the organization. T/F

20
Q

Creating an environment for success involves both the organization and individuals working in the organization. T/F

21
Q

Sustainability refers to the ability to be maintained for only a short period of time
T/F

22
Q

Employees need to be supported on both an emotional level to commit and on an intellectual level to be able
T/F

23
Q

Creating an environment for success and tails that change can be managed well, but only for a short term. T/F

24
Q

Creating an environment for success involves ONLY the organization, while excluding of the individuals working for the organization. T/F

25
Organization should create a supportive environment in order for success to be attained. T/F
True
26
This refers to the degree of appropriateness and timeliness of reward for demonstrating desired new behaviors and consequences for sticking to the old ways
Reinforcement
27
This refers to guess cascade of sponsors down through the organization, and, just as importantly, from the employee’s direct supervisor
Leadership
28
Perceived support, or lack of support, for a change from zero executives in the company
Leadership
29
This element believes that understanding the past is important in planning for the future.
Organizational history with change
30
Previous organizational experience with change -good or bad-influence users perception and expectation of the EMR implementation.
Organizational history with change
31
Quality and frequency of verbal and written message that describe the desire future state.
Communication
32
Tells why the change needs to happen and what will happen if change isn't made.
Communication
33
Explains how the company will prepare and support people to success.
Communication
34
Describes local details such as timelines, etc.
Communication
35
This refers to the degree which users are involved, every step of the way, either directly or indirectly
Participation
36
Elements of willingness and ability
Leadership Communication Reinforcement Participation Organizational history with change
37
Training and support DO NOT repair people to perform new job expectations T/F
False
38
Having safe opportunities to practice is not important to proficiency development and sustainability T/F
False
39
Having safe opportunities to practice is important to proficiency development and sustainability. T/F
True
40
Training and support aim to prepare people to perform new job expectations T/F
True
41
Most people need to practice something new to develop competence and confidence T/F
True
42
Also known as ‘minds’ or ‘skills’.
Ability
43
Requires an effective training program that is role-based and internationally focused
Training and Support
44
Which of the following is/are the components of the Three Legged Stool? Select all that apply.
People Process Technology
45
Necessary but not sufficient
Conceptual Understanding
46
Willingness is associated with and known by this/these terms in Change Management. Select all that apply .
Ability
47
Improving ability DOES NOT entail telling people what we want them to do. T/F
False