Change Management

Question 1

What will people do if they have high skill and high willingness?

Answer 1

They will do something

Question 2

What will people do if they have low skill and low willingness

Answer 2

They won’t do something

Question 3

Willingness is associated with and known as this/these terms and change management. Select all that apply.

Answer 3

Ability
Intellect
(Kulang)

Question 4

What will people do if they have low skill, but high willingness?

Answer 4

they can’t do something

Question 5

What would people do if they have high skills, but low willingness

Answer 5

They won’t do something

Question 6

Desired behavior change is achieved by helping people understand and internalize change and by preparing them to be successful contributors in the future state T/F

Answer 6

True

Question 7

Change management aims to enhance employee satisfaction, moral, and engagement T/F

Answer 7

True

Question 8

Change management aims to maintain a stagnated way of doing things in the company. T/F

Answer 8

False

Question 9

The focus of change management is the people . T/F

Answer 9

True

Question 10

The objective of change management is to maintain behavior problem. T/F

Answer 10

False

Question 11

Change management deals with the simplicities of human behavior. T/F

Answer 11

False

Question 12

The objective of change management is to change behavior problem T/F

Answer 12

True

Question 13

Change management encourages organizations to be more secluded and secretive from its employees. T/F

Answer 13

False

Question 14

Change management DOES NOT and to improve . organizational outcomes and performance. T/F

Answer 14

False

Question 15

Change management deals with the complexities of human behavior. T/F

Answer 15

True

Question 16

It is sufficient for the organization to influence only willingness in order to succeed T/F

Answer 16

False

Question 17

For success to be achieved, the organization is by no means responsible for creating a supportive environment T/F

Answer 17

False

Question 18

The organization must influence both willingness and ability in order to succeed T/F

Answer 18

True

Question 19

Providing needed training and resources to the employees is NOT among the responsibilities of the organization. T/F

Answer 19

False

Question 20

Creating an environment for success involves both the organization and individuals working in the organization. T/F

Answer 20

True

Question 21

Sustainability refers to the ability to be maintained for only a short period of time
T/F

Answer 21

False

Question 22

Employees need to be supported on both an emotional level to commit and on an intellectual level to be able
T/F

Answer 22

True

Question 23

Creating an environment for success and tails that change can be managed well, but only for a short term. T/F

Answer 23

False

Question 24

Creating an environment for success involves ONLY the organization, while excluding of the individuals working for the organization. T/F

Answer 24

False

Question 25

Organization should create a supportive environment in order for success to be attained. T/F

Answer 25

True

Question 26

This refers to the degree of appropriateness and timeliness of reward for demonstrating desired new behaviors and consequences for sticking to the old ways

Answer 26

Reinforcement

Question 27

This refers to guess cascade of sponsors down through the organization, and, just as importantly, from the employee’s direct supervisor

Answer 27

Leadership

Question 28

Perceived support, or lack of support, for a change from zero executives in the company

Answer 28

Leadership

Question 29

This element believes that understanding the past is important in planning for the future.

Answer 29

Organizational history with change

Question 30

Previous organizational experience with change -good or bad-influence users perception and expectation of the EMR implementation.

Answer 30

Organizational history with change

Question 31

Quality and frequency of verbal and written message that describe the desire future state.

Answer 31

Communication

Question 32

Tells why the change needs to happen and what will happen if change isn’t made.

Answer 32

Communication

Question 33

Explains how the company will prepare and support people to success.

Answer 33

Communication

Question 34

Describes local details such as timelines, etc.

Answer 34

Communication

Question 35

This refers to the degree which users are involved, every step of the way, either directly or indirectly

Answer 35

Participation

Question 36

Elements of willingness and ability

Answer 36

Leadership

Communication

Reinforcement

Participation

Organizational history with change

Question 37

Training and support DO NOT repair people to perform new job expectations T/F

Answer 37

False

Question 38

Having safe opportunities to practice is not important to proficiency development and sustainability
T/F

Answer 38

False

Question 39

Having safe opportunities to practice is important to proficiency development and sustainability. T/F

Answer 39

True

Question 40

Training and support aim to prepare people to perform new job expectations T/F

Answer 40

True

Question 41

Most people need to practice something new to develop competence and confidence T/F

Answer 41

True

Question 42

Also known as ‘minds’ or ‘skills’.

Answer 42

Ability

Question 43

Requires an effective training program that is role-based and internationally focused

Answer 43

Training and Support

Question 44

Which of the following is/are the components of the Three Legged Stool? Select all that apply.

Answer 44

People

Process

Technology

Question 45

Necessary but not sufficient

Answer 45

Conceptual Understanding

Question 46

Willingness is associated with and known by this/these terms in Change Management. Select all that apply .

Answer 46

Ability

Question 47

Improving ability DOES NOT entail telling people what we want them to do.
T/F

Answer 47

False