Change

Question 1

Do users like change?

Answer 1

No

Question 2

What do people perform themselves regardless of a new system?

Answer 2

Their own personal cost-benefit analysis.

Question 3

Which cost, to a user, is seen as more important?

Answer 3

Perceived costs seen as more important.

Question 4

What is change management?

Answer 4

Helping to make adopting new systems easy.

Question 5

What are the three key roles of change management?

Answer 5

Sponsor
Change agent
Lead adopters

Question 6

What is another term for a lead adopter

Answer 6

Champion

Question 7

What does ‘conversion’ define?

Answer 7

The movement from an old to a new system.

Question 8

What are the three steps of conversion in Waterfall.

Answer 8

Install
Go Live
Operate

Question 9

What are the three steps of conversion in Agile

Answer 9

Alpha
Beta
Live

Question 10

Can change be phased or just sudden?

Answer 10

Both.

Question 11

What is the term for something changing all at once?

Answer 11

Big-bang

Question 12

Can big-bang apply to both methodologies?

Answer 12

Yes.

Question 13

Name four ways to do training.

Answer 13

Groups
In a classroom
One to one
e-learning. CBT.

Question 14

What does CBT stand for?

Answer 14

Computer based training

Question 15

Name four support-based activities.

Answer 15

Training
Help desk
Problem management
Change management

Question 16

Is operations more or less expensive than initial development?

Answer 16

More expensive.

Question 17

What cost metric should you keep in mind when developing a system?

Answer 17

Total Cost of Ownership.

TCO.

Question 18

Change requests are what?

Answer 18

Small system request changes.

Question 19

Where do change requests come from?

Answer 19

users
problem reports
other projects

Question 20

What percentage of FTSE 500 companies are still using old systems?

Answer 20

80-85

Question 21

What does ITIL stand for?

Answer 21

Information Technology Infastructure Library

Question 22

What is the ITIL?

Answer 22

A repository of information for best practises.

Question 23

What does continual servce improvement hope to do?

Answer 23

Do small adjustments to meet changing business needs.

Question 24

What does continual service improvement repeat from normal implementation?

Answer 24

Discovery
Alpha
Beta
Live

Question 25

DevOps seeks to…

Answer 25

…bridge the gap between development and change.

Question 26

PIR is what?

Answer 26

Post-Implementation Review

Question 27

What’s the point of PIR?

Answer 27

Find out what was and wasn’t good about a system.

Question 28

What do sprint reviews attempt to address?

Answer 28

The fact that so many companies fail to properly hold PIR.