Change Flashcards
Do users like change?
No
What do people perform themselves regardless of a new system?
Their own personal cost-benefit analysis.
Which cost, to a user, is seen as more important?
Perceived costs seen as more important.
What is change management?
Helping to make adopting new systems easy.
What are the three key roles of change management?
Sponsor
Change agent
Lead adopters
What is another term for a lead adopter
Champion
What does ‘conversion’ define?
The movement from an old to a new system.
What are the three steps of conversion in Waterfall.
Install
Go Live
Operate
What are the three steps of conversion in Agile
Alpha
Beta
Live
Can change be phased or just sudden?
Both.
What is the term for something changing all at once?
Big-bang
Can big-bang apply to both methodologies?
Yes.
Name four ways to do training.
Groups
In a classroom
One to one
e-learning. CBT.
What does CBT stand for?
Computer based training
Name four support-based activities.
Training
Help desk
Problem management
Change management
Is operations more or less expensive than initial development?
More expensive.
What cost metric should you keep in mind when developing a system?
Total Cost of Ownership.
TCO.
Change requests are what?
Small system request changes.
Where do change requests come from?
users
problem reports
other projects
What percentage of FTSE 500 companies are still using old systems?
80-85
What does ITIL stand for?
Information Technology Infastructure Library
What is the ITIL?
A repository of information for best practises.
What does continual servce improvement hope to do?
Do small adjustments to meet changing business needs.
What does continual service improvement repeat from normal implementation?
Discovery
Alpha
Beta
Live
DevOps seeks to…
…bridge the gap between development and change.
PIR is what?
Post-Implementation Review
What’s the point of PIR?
Find out what was and wasn’t good about a system.
What do sprint reviews attempt to address?
The fact that so many companies fail to properly hold PIR.
