Change Flashcards
What are Huchzynski and Buchanan’s triggers for change relevant to the case study
External
- economic and trading- lost MP, low margins, high labour, differentiate
- new tech- need to diversify
- changes to customer- more demanding
- activities of competitors- differentiate
Internal
- new product- platform to bring communication with end customers to new level
- low performance and morale- need to get staff more involved
- appointment of senior management
- recognition of problems
- new ideas
What is initative decay
Where the benefits of change evaporate when attention is shifted elsewhere
What is inactive fatigue
The exhaustion and apathy resulting from too much change
What is chronic overloading
When people are working under time pressure with priorities frequently changing
What is multiloading
Focus reduced by asking employees to take on too many kinds of task
What are the levels of change
Surface Shallow Penetrating Deep Transformational- large scale change involving radical, frame breaking and fundamentally new ways of thinking, solving problems and doing business
What are Keller’s methods that make transformational efforts successful
Progressive change with stretch targets
Logical programme structure
Ownership and involvement
Exercise strong leadership
What are Kotters 8 steps of change
Create urgency Build a guiding coalition Get the right vision Communicate for buy in Empower action Create short term wins Don’t let up Make it stick
What are Kotters reasons why change fails
Lack of urgency Lack of coalition Lack of vision Poor communication Obstacles not removed Lack of focus Premature victory Lack of anchoring
What does Pederit identify affective resistance as?
May stay silent and comply with changes but emotions run high
What do ford and ford say
Resistors should not be overlooked and the resistance should be seen as a form of feedback that can enhance change initative
What is organisational restructure
Includes reshaping of organisational structure and design to meet new strategic needs
What is organisational downsizing
Set of activities undertaken on the part of management of an organisation designed to improve org efficiency, productivity and competitiveness
What does Appelbaum say about org downsizing
Can lower morale, productivity, trust in management and loyalty to the business as well as create feelings of guilt and increase absence
What does work redesign consist of
Eliminating functions
Hierarchical levels
Group divisions
