All Flashcards
What are the drivers of employee engagement
If employees believe a new policy of system is going to benefit them they are more likely to increase their level of engagement
JDR- how resources can help achieve work goals or reduce job demands and thus encourage employees to feel more engaged
Performance appraisal
Relationship/ trust between employee and line manager
Team climate
Role clarity
What is the difference between employee and work engagement
Employee engagement is an approach taken by organisations to manage their workforce, rather than a psychological state experienced by employees -truss
EE- linked with social exchange theory
- social relationships are viewed as exchange process in which people make contributions for which they expect a certain outcome
We- an individuals psychological state of mind whilst at work
What does Farndale (2011) identify as a driver of engagement?
Job enrichment and task variety
Participation in decision making
What is Wilkinson’s employee engagement in context model?
Drivers of engagement
Employee engagement
Employee performance outcomes
Organisation performance outcomes
What does Torrington say about engagement?
A workforce which is engaged is more likely to be productive and meet targets than one who isn’t
There is a need to provide jobs which are genuinely satisfying along with career development opportunities as much autonomy and involvement as possible
What are the advantages of decentralisation
Faster, more flexible creativity and innovation increases
What are the components of strategic perspective that wheelen and hunger state will impact organisation design
Where is the organisation now?
If no changes are made, where will the organisation be in one year
If the answer in unacceptable what actions should management take?
What are the drawbacks of a narrow span of control?
Expense of additional management layers
Encouragement of overly tight supervision
What are havkman and oldhams 1976 job characteristics?
Job variety Job autonomy Job feedback Job significance Job identity
What is job crafting?
Employees may craft the tasks they must fulfill at work
Employees may craft interpersonal relationships they experience when performing work
Employees may craft their own cognitive stance toward they work by positively reframing the manner in which they think about aspects of the job
What are the key points regarding work design?
Which activities should be grouped together to create a meaningful job
Which decisions should be made by employees
Should individual jobs be grouped
Decisions about employee tasks will effect individual employees and society
What are the most commonly used job design techniques
Job rotation
Job enlargement
Job enrichment (vertical job loading)
What are Watson’s control attempts?
Direct - close supervision, tight rules, high procedure, centralised structure, low commitment culture
Indirect- empowerment and discretion applied
Flexible procedures
Decentralised structure
High commitment and trust
What are Kotters reasons why change fails?
Lack of urgency Lack of coalition Lack of vision Poor communication Obstacles not removed Local of focus Premature victory Lack of anchoring
What are kotters 8 steps of change
Create a sense of urgency Build a guiding coalition Get the right vision Communicate for buy in Empower action Create short term wins Don’t let up Make it stick
